Hospitality Associate, Part Time

10100 Children's Hospital; United States; Presencial; USD 25 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health coverage

Paid time off

401(k) plan

Life insurance

Tuition assistance

Resumo da oferta

Children’s National Hospital is seeking a Hospitality Associate to support patient meal service and nourishment delivery on the unit. You will secure patient meal selections, confirm dietary needs, and coordinate with nursing staff to ensure timely tray delivery.

Responsibilities include handling menu requests, maintaining accurate patient information, and upholding safety and sanitation standards in the Nutrition Services department.

Qualificações

• Receives and verifies patient meal orders and tray delivery times.
• Addresses dietary needs, allergies, and cultural preferences.
• Maintains safety and sanitation per policy and regulatory standards.

Responsabilidades

• Maintain professionalism; communicate with supervisor, nursing staff, and visitors.
• Answer calls or in-person queries; confirm patient menu selections and delivery times.
• Prepare, assemble and deliver unit floor stock and patient nourishments; assist dietitian with calories counts and diet orders.
• Respond promptly to patient concerns or complaints and escalate as needed.
• Promote safety and accurate documentation; verify information before acting.

Conhecimentos

Communication

Customer service

Nutrition knowledge

Dietary restrictions awareness

Ferramentas

MyDining system

CNMC information systems

Descrição da oferta de emprego

111 Michigan Avenue Northwest Washington, DC 20010 Kids Are Our Everything. Department 10310 Food & Nutrition Services Pay Range $18.49 - $35.09

About the Role:

The Hospitality Associate will be responsible for Patient Meal (MyDining) service. Secure patient meal selections and special requests and needs via telephone or face to face interactions.

Functional Accountabilities

• Maintain Professionalism: Communicate pertinent information to Supervisor/Manager or Director. Utilize appropriate communication to patient, nursing, staff or visitor per department training.
• Nutrition Service: Receive and utilize accurate and current orders for patient meal service or formulas and utilize CNMC and MyDining information systems. When answering or calling out on phone, take patient menu selection, confirm patient needs/requests, and discuss patient’s needs and tray delivery time with nursing or departmental associates. Offer alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections. Review patient listing with accurate diet information and special instructions from Nutrition Technician and ask appropriate clarification of patient orders; communicate and respond to Nutrition Coordinator or supervisor by phone needs of the patient, meal cart or unit.
• Responsive to patient’s needs at all times; resolve patient concerns or complaints immediately and/or report needed assistance to supervisor as appropriate.
• Prepare, assemble and deliver unit floor stock and patient nourishments. Maintain accurate information on each patient; assist dietitian to monitor of patients who are NPO, on liquid diets or have a calorie count ordered.
• Safety and Sanitation: Comply with maintenance of safety and sanitation standards of the department, institution and regulatory agency. Remove expired items from nourishment room refrigerator and document per policy. Follow NPSG in relation to Patient identification and hand washing.
• Safety Speak up when team members appear to exhibit unsafe behavior or performance.
• Continuously validate and verify information needed for decision making or documentation. Stop in the face of uncertainty and takes time to resolve the situation. Demonstrate accurate, clear and timely verbal and written communication. Actively promote safety for patients, families, visitors and co-workers. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance.

Benefits That Support You:

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Generous paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• Financial wellness support, including a 401(k) plan and healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Additional perks, including tuition assistance, fitness resources, employee assistance, commuter benefits, and more.

Why Join Us:

Nationally Recognized Excellence – Consistently ranked among the Top 10 Children’s Hospitals in the nation by U.S. News & World Report.

Leading Pediatric Care – One of the largest and most comprehensive children's hospitals in the country, offering nationally ranked specialties and cutting‑edge treatments.

Innovation & Research – A premier academic medical center with a strong commitment to pediatric research, education, and advancing the future of child health.

Mission-Driven Culture – Dedicated to providing family-centered care while fostering a collaborative, supportive environment for clinical teams.

The disclosed salary range includes the minimum and maximum rates within which Children’s National believes an individual’s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children’s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual’s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children’s National is committed to providing a fair and competitive total rewards package to each of our employees.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

Childrens National Hospital is committed to ensuring a “drug‑free” work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug‑free workplace, including prohibiting recreational or prescribed marijuana.

The “Know Your Rights” poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster.