Hospitality Associate

Kasa Living, Inc.; Nashville (TN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Kasa Travel Credit

Health Coverage

Paid Time Off

Cell phone reimbursement

Wi‑Fi stipend

Job summary

Kasa Living, Inc. is hiring a Hospitality Associate to join our Central Hospitality Team in Nashville. You will be the heart of our onsite guest experience, blending hands-on service with digital tools to deliver high-quality stays.

You’ll work with the Guest Experience and Property Operations teams, coordinating with remote staff to ensure seamless guest satisfaction. You’ll support events, quality checks, and real-time problem solving, while leveraging Breezeway and Kustomer.

Qualifications

• Minimum of 2 years of hospitality experience, or at least 2 years in customer service.
• At least 1 year of guest service experience.
• Strong affinity for technology and eagerness to learn new systems.
• Availability for varied shifts, including afternoons, evenings, weekends and holidays.
• Access to reliable transportation.
• Comfortable lifting up to 50 pounds.
• Strong communication and organizational skills.

Responsibilities

• Welcoming and assisting guests, handling check-ins, and addressing immediate needs or requests.
• Provide guests with personalized local recommendations and insights.
• Maintain common areas and ensure stock and presentation through Quality Assurance checks using Safety Culture.
• Prepare for guest arrivals and organize engagement events with housekeeping and maintenance.
• Address and resolve guest requests via Breezeway and handle live issues such as cleanliness or technical problems.
• Coordinate with remote Guest Experience team via Slack and Kustomer; ensure swift issue resolution.
• Tackle emergency situations such as lockouts and urgent guest requests.

Skills

Hospitality experience

Guest service

Tech-savvy

Flexibility

Transportation access

Physical ability

Communication skills

Organizational skills

Tools

Breezeway

Slack

Kustomer

Safety Culture

TechTool

Job description

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities - and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

The Role

Join our Central Hospitality Team as a Hospitality Associate where you will be the heart of our onsite-guest experience. This dynamic role combines physical presence with digital prowess, making you a key figure in our Nashville market. Reporting to the Operations Manager, you'll work closely with both the Guest Experience and the Property Operations team.

About the Team

Be a part of our Central Portfolio Operations, a team passionate about delivering seamless experiences for our guests. Our team members at Kasa are located all over the country, have diverse backgrounds, and come from many different industries. Everyone joined Kasa because they are passionate about delivering high-quality standards to ensure that our guests love their experience while staying with Kasa.

Day in the life of a Kasa Hospitality Associate

Guest Experience

• Welcoming and Assisting Guests: Be the first point of contact for guests, assisting with check-in, and addressing their immediate needs or special requests.
• Local Expertise: Provide guests with personalized local recommendations and insights, enhancing their overall experience at [Name].

Operational Responsibilities

• Quality Assurance and Property Upkeep: Maintain the common areas, such as coffee stations and concierge closets, to ensure they are well-stocked and presentable. Perform quality checks using our TechTool 'Safety Culture' after each clean to uphold our high-quality standards.
• Readiness and Event Planning: Prepare for upcoming guest arrivals and organize guest engagement events, coordinating with housekeeping and maintenance teams.
• Guest Requests & Troubleshooting: Promptly address and resolve guest requests received through our Task Management Tool 'Breezeway.' Additionally, address any live guest issues, such as cleanliness, technical, or operational challenges.

Communication and Collaboration

• Team Coordination: Maintain seamless communication with the remote Guest Experience team via tools like Slack and Kustomer, ensuring any guest issues are swiftly resolved.
• Emergency Handling: Be equipped to tackle emergency situations such as lockouts or urgent guest requests, showcasing your problem-solving abilities.

Experience

• Hospitality Expertise: Minimum of 2 years of experience in hospitality. Alternatively, if you have less hospitality experience, a minimum of 2 years in customer service is required.
• Guest Service Skills: At least 1 year of experience in guest service roles.
• Tech-Savvy: A strong affinity for technology, with previous experience in tech-related tasks, and a keen interest in learning new systems and platforms.
• Flexibility: Availability for varied shifts, including afternoons, evenings, weekends, and holidays.
• Transportation: Access to reliable transportation.
• Physical Capability: Comfortable with lifting items weighing up to 50 pounds.
• Consistent While Under Pressure: Skilled in maintaining composure and a positive outlook in challenging or high-stress situations.
• You pride yourself on your communication and organizational skills

In one year, you will succeed at Kasa by having:

• Established yourself as a top operations performer by consecutively reaching monthly quality goals
• Set a high bar for quality standards and guest satisfaction within your market
• Become an invaluable resource to our team, beyond your knowledge of property operations
• Remote Work: With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere!

Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations , plus a discount on any night for friends and family.

• The Pay: The starting base pay for this role is between $23 an d is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.

Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure.

Cell phone reimbursement: We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the workday.

Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage.

Other Perks: Qualifying full-time roles are eligible for a wi-fi stipend, home office stipend, and more!

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.

Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.

A Note on Recruiting & Job Scams

The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Kasa's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military