Hospitality AR & Collections Analyst

Resorts Casino Hotel; Atlantic City (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Resorts Casino Hotel in Atlantic City is seeking an Accounts Receivable & Collections Analyst to oversee receivables, billing, and collections across hotel and casino operations. This role focuses on timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls.

The position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions.

Qualifications

• Strong knowledge of AR processes and collections best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and conflict resolution abilities.
• High level of integrity and discretion.

Responsibilities

• Oversee billing, invoicing, and cash application for hotel rooms, F&B outlets, casino activity, and events.
• Monitor AR aging reports and drive timely resolution of outstanding balances.
• Lead collection efforts for corporate accounts, group clients, and casino-related receivables.
• Coordinate with external legal counsel on accounts escalated to legal action and manage documentation for proceedings.
• Maintain a structured diary/log system to document all collection activities and interactions with debtors and attorneys.
• Prepare AR aging reports, collection forecasts, and bad debt analysis; analyze trends for process improvements.
• Collaborate with front office, sales & catering, casino hosts, and finance to resolve billing discrepancies.

Skills

AR processes

Collections best practices

Analytical skills

Organizational skills

Problem-solving

Communication skills

Conflict resolution

Integrity & discretion

Job description

Resorts Casino Hotel in Atlantic City is seeking an Accounts Receivable & Collections Analyst to oversee receivables, billing, and collections across hotel and casino operations. This role focuses on timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls.

The position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions.