Hospitality and Product Specialist

Wilderness Road Hospitality; Stanford (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

A local hospitality company in Stanford, KY is looking for a Hospitality and Production Specialist. The role combines hands-on retail and production tasks, focusing on customer service and crafting artisan products with the potential for future leadership. Ideal candidates should have 2-3 years of experience in related fields, strong communication skills, and a detail-oriented mindset. This is a full-time entry-level position offering valuable insights into store operations.

Qualifications

• 2-3 years of experience in retail, customer service, or production required.
• Strong communication and interpersonal skills are essential.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Deliver excellent customer service and product recommendations.
• Support store and production operations and manage inventory.
• Produce and package body care products, maintaining safety standards.

Skills

Customer service

Communication

Organization

Multitasking

Leadership potential

Tools

E-commerce platforms

Manufacturing software

Job description

Position Summary

The Hospitality and Production Specialist role blends retail and production responsibilities, offering hands-on experience in daily store operations, delivering exceptional customer service, and crafting high-quality artisan products, with opportunities for future leadership within our team.

Key Responsibilities

• Deliver excellent customer service and product recommendations
• Support store and production operations, including opening/closing, scheduling, and shift coordination
• Fulfill online and resale orders, manage inventory, and coordinate with vendors
• Produce and package body care products, maintaining quality, safety, and cleanliness standards
• Use software to track production runs, materials, and inventory accuracy
• Monitor merchandise and raw material levels, ensuring proper rotation, expiration control, and timely ordering
• Assist with merchandising, seasonal displays, promotions, and events to drive customer engagement
• Collaborate with retail and marketing teams to ensure product availability and support promotions
• Contribute to sales, customer experience, and continuous operational improvement
• Other duties as assigned

Qualifications

• Minimum 2-3 years of experience in retail, customer service, production, or another related field
• Strong communication and interpersonal skills to engage customers and collaborate with team members
• Ability to multitask and adapt in a fast-paced retail/production environment
• Strong organizational skills with attention to detail
• Motivated and eager to grow into a leadership role
• Familiarity with e-commerce platforms or manufacturing software

Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• IT Services and IT Consulting

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