Hospitality and Guest Experience Manager

Compass Group USA; Indianapolis (IN); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD&D

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Personal Leave

Employee Discounts

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Job summary

Morrison Living, part of Compass Group USA, seeks a Hospitality and Guest Experience Manager to support day-to-day operations in a senior living setting. The role requires strong communication, multi-tasking ability, and leadership to ensure top-notch food, beverage quality, and customer service. A hospitality mindset is essential.

Responsibilities include staff scheduling and development, budget/inventory management, catering support, and beverage program planning. Benefits are offered.

Qualifications

• Experience managing others; strong communicator, able to interact with a variety of people.
• Excellent computer skills, self-motivation, planning skills and able to make timely and competent decisions.
• Ability to keep track of large inventories and budgets.
• Leadership and results-oriented with hospitality mindset.
• Knowledge of the hospitality business and market preferred.
• College degree and management experience preferred.

Responsibilities

• Schedules, trains, manages, and develops staff.
• Manages budget and inventory.
• Assists with catering events.
• Establishes beverage program and seasonal specials.

Skills

Leadership

Communication

Budgeting

Staff development

Computer skills

Planning

Inventory management

Education

College degree preferred

Job description

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Hospitality and Guest Experience Manager

Other Forms of Compensation:Benefits offered

Driven by our passion in the pursuit of hospitality and culinary excellence, Morrison Living has built community through dining experiences for over a century. Embedded in our culture, we deliver exceptional service and aim to be the best part of someone’s day. The commitment of our team members to these core principles makes us an industry leader and an employer of choice for hospitality professionals.

Everything we do means more when it's served with care. The exceptional care and culinary artistry of our team members is nurtured by training, developing, and recognizing our greatest asset - our people. This approach makes the Morrison Living difference. Join us and discover how we build community one meal at a time.

JOB SUMMARY:

The Hospitality and Guest Experience Manager, reporting directly to the Dining Services Director, holds duties related to assisting with day to day operations in a senior living community. The position entails a need for excellent communication skills; ability to multi-task, strong team leadership and ensures superior food and beverage quality and strong customer service skills. HOSPITALTY Mindset is a must!

Key Responsibilities:

• Schedules, trains, manages, and develops staff
• Manages budget and inventory
• Assists with catering events
• Establishes beverage program and seasonal specials

Preferred Qualifications:

• Experience managing others - Strong Communicator and demonstrated by ability to interact successfully with a variety of people
• Excellent computer skills, self-motivation, excellent planning skills and able to make timely and competent decisions
• Ability to keep track of large inventories and budgets
• Have a quick grasp on what needs to be done and demonstrates a desire to lead
• Creativity while not overseeing the attention to detail
• Working knowledge of the business as well as has knowledge of the market
• Prefer a college degree and management experience

Morrison Living is a member of Compass Group USA

Associates at Morrison Living are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Morrison Living maintains a drug-free workplace.