Hospitality Aide Full-Time

PACS; United States; On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Life insurance

Paid time off

Training and professional development

Collaborative team environment

Job summary

Westgate Gardens Care Center is seeking a compassionate, dependable Hospitality Aide to support the Nursing Department and maintain a safe, welcoming environment for residents. This is a non-clinical, full-time role without CNA responsibilities.

The position involves rounds, assisting with resident needs, clerical tasks, and coordinating with nurses. Competitive pay and benefits accompany a supportive team in a skilled nursing setting.

Qualifications

• Minimum eighth-grade education required; high school diploma or GED preferred.
• Experience in healthcare, hospitality, housekeeping, or customer-service is helpful but not required.
• No CNA certification is required for this non-clinical position.
• Compassionate and respectful approach to working with residents.
• Ability to understand and follow written and verbal instructions.
• Strong communication, teamwork, and customer-service skills.
• Maintain professional boundaries and confidentiality.
• Basic computer and Microsoft Office skills preferred.
• Dependable attendance and ability to complete assigned duties safely.

Responsibilities

• Answer resident call lights promptly and communicate requests to the appropriate CNA or licensed nurse.
• Make routine rounds to ensure call lights and personal items are within residents’ reach.
• Open or close blinds, straighten blankets, and assist with other approved comfort measures.
• Report changes in a resident’s condition to the Charge Nurse or Nurse Supervisor immediately.
• Report accidents, incidents, safety concerns, grievances, suspected abuse, or missing property promptly.
• Transport residents safely to and from activities, outdoor areas, appointments within the facility, and other approved locations.
• Answer telephones and assist with basic clerical duties at the nursing station.
• Make copies, file documents, organize materials, and complete approved errands for residents or staff.
• Straighten resident rooms, closets, and drawers.
• Label, inventory, organize, and store residents’ personal belongings.
• Assist residents with packing their belongings during room transfers or discharge.
• Prepare rooms for new admissions by making beds, posting name tags, and ensuring admission supplies are available.
• Greet new residents, escort them to their rooms, and introduce them to appropriate residents and staff.
• Pass clean linens, make unoccupied beds, and provide additional bedding as directed.
• Stock resident rooms and common areas with briefs, linens, and approved supplies.
• Unpack deliveries and organize designated supply areas.
• Maintain clean and orderly resident rooms and common areas.
• Complete minor cleanup tasks and report spills or hazardous conditions immediately.
• Clean and disinfect wheelchairs, walkers, bedrails, bedside tables, overbed tables, and other approved equipment.
• Return equipment and supplies to their designated storage areas after use.
• Report defective equipment and supply needs to the Charge Nurse or Nurse Supervisor.
• Turn medications found in a resident’s room or possession over to a licensed nurse immediately.
• Report changes involving room temperature, lighting, ventilation, or other environmental conditions.
• Follow established infection-prevention, hand-hygiene, bloodborne-pathogen, and workplace-safety procedures.
• Use only equipment for which proper training has been completed.
• Maintain resident privacy and the confidentiality of all resident information.
• Treat every resident with kindness, dignity, fairness, and respect.
• Knock before entering resident rooms and honor residents’ right to refuse assistance.
• Attend required orientation, educational programs, safety training, and in-service classes.
• Cooperate with all facility departments to support resident comfort and nursing operations.
• Perform additional non-clinical support duties as assigned.

Skills

Compassionate

Respectful

Communication

Teamwork

Customer-service

Education

Eighth-grade education

High school diploma or GED preferred

Tools

Computer basics

Microsoft Office

Job description

Hospitality Aide – Full-Time

Westgate Gardens Care Center
Pay Range: $17.50–$18.00 per hour

Begin Your Career in Healthcare

Westgate Gardens Care Center is seeking a compassionate, dependable, and service-oriented Full-Time Hospitality Aide to support our Nursing Department and help maintain a safe, comfortable, and welcoming environment for our residents.

This is a non-clinical support position. It does not include feeding residents, administering medications, providing hands-on clinical care, or performing duties that require CNA or nursing credentials.

Essential Duties and Responsibilities

• Answer resident call lights promptly and communicate requests to the appropriate CNA or licensed nurse.
• Make routine rounds to ensure call lights and personal items are within residents’ reach.
• Open or close blinds, straighten blankets, and assist with other approved comfort measures.
• Report changes in a resident’s condition to the Charge Nurse or Nurse Supervisor immediately.
• Report accidents, incidents, safety concerns, grievances, suspected abuse, or missing property promptly.
• Transport residents safely to and from activities, outdoor areas, appointments within the facility, and other approved locations.
• Answer telephones and assist with basic clerical duties at the nursing station.
• Make copies, file documents, organize materials, and complete approved errands for residents or staff.
• Straighten resident rooms, closets, and drawers.
• Label, inventory, organize, and store residents’ personal belongings.
• Assist residents with packing their belongings during room transfers or discharge.
• Prepare rooms for new admissions by making beds, posting name tags, and ensuring admission supplies are available.
• Greet new residents, escort them to their rooms, and introduce them to appropriate residents and staff.
• Pass clean linens, make unoccupied beds, and provide additional bedding as directed.
• Stock resident rooms and common areas with briefs, linens, and approved supplies.
• Unpack deliveries and organize designated supply areas.
• Maintain clean and orderly resident rooms and common areas.
• Complete minor cleanup tasks and report spills or hazardous conditions immediately.
• Clean and disinfect wheelchairs, walkers, bedrails, bedside tables, overbed tables, and other approved equipment.
• Return equipment and supplies to their designated storage areas after use.
• Report defective equipment and supply needs to the Charge Nurse or Nurse Supervisor.
• Turn medications found in a resident’s room or possession over to a licensed nurse immediately.
• Report changes involving room temperature, lighting, ventilation, or other environmental conditions.
• Follow established infection-prevention, hand-hygiene, bloodborne-pathogen, and workplace-safety procedures.
• Use only equipment for which proper training has been completed.
• Maintain resident privacy and the confidentiality of all resident information.
• Treat every resident with kindness, dignity, fairness, and respect.
• Knock before entering resident rooms and honor residents’ right to refuse assistance.
• Attend required orientation, educational programs, safety training, and in-service classes.
• Cooperate with all facility departments to support resident comfort and nursing operations.
• Perform additional non-clinical support duties as assigned.

Qualifications

• Minimum eighth-grade education required; high school diploma or GED preferred.
• Previous healthcare, hospitality, housekeeping, or customer-service experience is helpful but not required.
• No CNA certification is required for this non-clinical support position.
• Compassionate and respectful approach to working with residents.
• Ability to understand and follow written and verbal instructions.
• Strong communication, teamwork, and customer-service skills.
• Ability to maintain professional boundaries and strict confidentiality.
• Basic computer and Microsoft Office skills preferred.
• Dependable attendance and the ability to complete assigned duties safely.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Physical Requirements

This position regularly requires standing, walking, sitting, reaching, speaking, hearing, and reading. The employee must occasionally lift or move up to 25 pounds and safely transport residents using wheelchairs.

Reasonable accommodations may be made for qualified individuals with disabilities.

Why Join Westgate Gardens Care Center?

• Competitive pay of $17.50–$18.00 per hour
• Full-time employment
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Life insurance
• Paid time off
• Training and professional-development opportunities
• Supportive leadership and a collaborative team
• Valuable experience in a skilled nursing environment
• Rewarding work that improves residents’ daily comfort and quality of life

Benefits are subject to eligibility requirements and facility policy.

Westgate Gardens Care Center is an equal opportunity employer.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.