Hospital Unit Service Coordinator - Pediatrics

University of California - San Francisco; San Francisco (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

The University of California, San Francisco (UCSF) seeks a Unit Service Coordinator to serve as the central communications hub within a patient care unit and handle essential administrative tasks to support positive patient care outcomes.

Key responsibilities include maintaining unit flow, relaying messages, transcribing orders, scheduling procedures, and ensuring accurate medical records; strong communication and health-system familiarity are required.

Qualifications

• Ability to work in a busy, team-oriented environment.
• Excellent interpersonal/communication skills to interact with a diverse population.
• Willingness to learn new skills.
• Ability to communicate effectively in English, both verbally and in writing.
• Ability to perform basic arithmetic computations.
• Ability to prioritize and coordinate multiple tasks.
• Demonstrated customer service skills/experience.
• Ability to satisfactorily perform job duties as described.
• Experience with basic computer skills.
• Experience in a health care setting.
• Previous database/data entry experience.
• Knowledge of medical terminology.

Responsibilities

• Follows house and telephone standards as established by the Medical Center.
• Prioritizes and responds to multiple requests in a timely manner.
• Initiates procedures for emergencies and maintains professional demeanor.
• Receives and relays messages from patients, families and staff.
• Transcribes routine and STAT physicians' orders accurately.
• Maintains and updates unit bulletin boards and communication sources.
• Communicates physicians' orders to nursing staff promptly.
• Schedules procedures, tests and x-rays to avoid conflicts.
• Keeps patient charts organized and prepares records for transfer or delivery.

Skills

Communication skills

Customer service

English proficiency

Basic computer skills

Teamwork

Job description

The Unit Service Coordinator (USC), under direction of the Patient Care Unit Manger, Nursing Supervisor or Charge Nurse, functions as the focal communications source within the patient care unit and performs administrative functions directed toward positive patient care outcomes.

All patient care team members are responsible to meet patient needs, demonstrate willingness to learn new skills, and foster a harmonious work environment in which high quality patient care and customer service is consistently provided. Team members promote a cooperative working relationship with each other, physicians, other disciplines and the public by facilitating and enhancing communication, displaying honesty and respect, displaying sensitivity to cultural differences, and expressing and accepting feedback in a professional manner.

DUTIES & ESSENTIAL JOB FUNCTIONS

Identify the functions or tasks that employees in the job perform. The essential functions should state the purpose of the work and the results to be accomplished, rather than how the function is performed. Of the tasks listed , what percentage of time is devoted to each? The more time employees spend on a function, the more likely it is that the function is essential. Generally, include those functions that account for 10% or more of the work, i.e., key items that contribute significantly to the achievement of the job. The functions should add up to 100%.

34% Communication

• A. Follows House and telephone standards as established by the Medical Center.
• B. Prioritizes and responds effectively to requests that occur simultaneously.
• C. Initiates appropriate procedures for all emergencies.
• D. Conducts oneself in a calm, controlled, and professional manner.
• E. Receives and relays messages from patients, families and staff to the appropriate personnel in a timely manner.
• F. Gives current, accurate and complete report to oncoming Unit Service Coordinator/Charge Nurse.
• G. Maintains unit-based flow board of patient bed assignments, transfers, discharges, and off-unit procedures.
• H. Notifies appropriate nurse and physician when patient arrives on the unit.
• I. Contacts physician and other appropriate staff when required.
• J. Updates bulletin boards and other communication sources on assigned unit.
• K. Communicates physicians' orders to nursing staff in a timely manner, and disseminates patient information.

33% Administrative Functions

• A. Maintains adequate quantity of administrative forms and supplies at nursing station.
• B. Operates nursing unit equipment (e.g., computer, fax machine, imprinter device, intercom system).
• C. Reports and keeps track of malfunctioning equipment.
• D. Labels, assembles, and maintains all patient charts in functional order, to include filing reports of procedures, studies, tests, etc., and chart thinning as necessary. Keep charts in proper location.
• E. Dismantles patient chart and prepares for delivery to Medical Records in a timely manner. Ensures completion of medical record.
• F. Accurately transcribes routine and STAT physicians' orders.
• G. Completes all forms and requisitions related to charges/billing.
• H. Consults with a nurse or physician when written orders are unclear.
• I. Schedules procedures, tests and x-rays utilizing knowledge of the procedure and specific departments' functions to avoid conflict and disruption in scheduling.
• J. Receives and records patient information and admitting orders from physician's office or clinic for same day admissions.
• K. Ensures that patients' valuables are secured according to established procedures.
• L. Completes bed control functions per departmental policy in a timely manner including data entry of admissions, discharges, bed or unit transfers, and/or changes in attending or services.
• M. Copies necessary elements of chart for patient discharge or transfer to another facility or department.
• N. Utilizes Medical Center automated systems to access and maintain patient information.
• O. Orders patient medications, equipment, and supplies as requested.

33% Other Duties and Responsibilities

• A. Orients new Unit Service Coordinators, students and staff as appropriate. (III level only)
• B. Follows all unit, department, Medical Center, and University policies, procedures and work rules.
• C. Maintains confidentiality in matters related to patients and/or staff.
• D. Adheres to all applicable Medical Center and unit-specific infection control, health and safety policies and procedures, including annual safety training.
• E. Supports the mission, philosophy, and goals of the Medical Center.
• F. Supports the development of unit/team goals and actively participates in unit staff meetings, inservices, and educational programs as required.
• G. Contributes to and actively participates in the quality assurance and quality improvement process, per JCAHO and/or other regulatory agencies.
• H. Maintains a clean, safe and functional work environment.
• I. Performs other duties as assigned.

(To be completed by Supervisor)

100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Required Qualifications:

• Ability to work in a busy, team-oriented environment
• Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population
• Willingness to be taught/learn new skills
• Ability to understand and communication effectively in English both orally and in writing
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division)
• Ability to prioritize and coordinate multiple tasks
• Demonstrated customer service skills/experience
• Ability to satisfactorily perform job duties as defined in the job description
• Basic computer skills
• Experience in a health care setting
• Previous database/data entry experience
• Medical terminology

Preferred Qualifications:

• Ability to use office equipment
• Unit Clerk Experience

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Required Qualifications:

• Ability to work in a busy, team-oriented environment
• Excellent interpersonal/communication skills to effectively interact with a diverse professional and patient population
• Willingness to be taught/learn new skills
• Ability to understand and communication effectively in English both orally and in writing
• Ability to perform basic arithmetic computations (addition, subtraction, multiplication, division)
• Ability to prioritize and coordinate multiple tasks
• Demonstrated customer service skills/experience
• Ability to satisfactorily perform job duties as defined in the job description
• Basic computer skills
• Experience in a health care setting
• Previous database/data entry experience
• Medical terminology

Preferred Qualifications:

• Ability to use office equipment
• Unit Clerk Experience