Hospital Unit Service Coordinator 3 - Patient Care Resources

University of California- Davis Health; Sacramento (CA); On-site; USD 40,000 - 45,000; Full time

Job summary

UC Davis Medical Center is seeking a HUSC III to provide reception and clerical support for inpatient nursing units in Sacramento. You will coordinate patient care activities with multiple departments and assist with admissions, transfers, and discharges, while handling calls, transport, and audits.

The role emphasizes strong customer service, teamwork, and privacy compliance, with daily interactions across physicians, nurses, and allied staff to ensure efficient patient flow and a high standard

Qualifications

• Recent experience in a healthcare setting.
• Ability to utilize medical terminology.
• Strong customer service and communication skills.
• Commitment to patient care and relationship-based practices.
• Accountability and professionalism.
• Support quality improvement and evidence-based practice.
• Basic understanding of privacy regulations.

Responsibilities

• Provide reception and clerical support for nursing units.
• Coordinate patient care activities with other departments.
• Assist with admissions, transfers and discharges.
• Answer call lights and arrange patient transport.
• Maintain unit supplies and records while auditing processes.
• Support unit communication and efficiency.
• Interact with multidisciplinary teams to enhance patient experience.

Skills

Customer service

Medical terminology

Communication

Accountability

Organization

Team collaboration

Attention to privacy regulations

Tools

EMR system

Job description

Job Summary

Location: Sacramento

Full Time

This position is responsible for performing reception and clerical functions for the nursing station; coordinates patient care activities with other departments to include programming and answering call lights, arranging transport services for transporting patients to other areas of the hospital, ancillary services, stocking supplies and forms, doing audits, and functions related to admissions, transfers and discharges of patients.

Apply By Date: September 25th, 2026 at 11:59 PM PT

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Recent experience working in a similar setting.
• Ability to utilize relevant medical terminology.
• Ability to effectively communicate and provide excellent customer service to the target audience.
• Ability to demonstrate commitment to excellence in patient care as prescribed by relationship-based care practices.
• Ability to demonstrate accountability and professionalism.
• Ability to support performance improvement and evidence-based practice within the scope of practice.
• Basic understanding of technology as it pertains to federal regulations to patient privacy.
• Ability to support unit leadership with additional task as assigned.
• Ability to stay organized and complete job duties.
• Ability to anticipate unit needs and independently follow through to ensure they are thoroughly met.
• Ability to interact and maintain communications with multidisciplinary teams.

Preferred Qualifications

• Experience with using electronic medical records system.
• Knowledge of medical terminology.

Key Responsibilities

• 25% - Customer Service Expectations
• 20% - Unit Communication
• 15% - EMR and Computer
• 10% - Performance Improvement Compliance
• 5% - Medical Records
• 15% - Unit Environment
• 10% - Unit Efficiency

Department Overview

Patient Care Resources Department at UC Davis Medical Center provides 24/7 RN and HUSC Float Pool coverage to all inpatient care areas within the Patient Care Services division- Acute Care, Critical Care, and Children's Hospital. The department consists of multiple programs that provide support to the inpatient units: RN and HUSC Float Pool, STAN Program, Season Children's Float, Action/Rapid Response Team, New Graduate Nurse Residency Program, SOS (Lunch and Break Relief) Nurses, Pediatric Development Program, and Critical Care Development Program.

Department Specific Job Scope

The role of the HUSC III in the PCR - Float Pool, is to provide reception and clerical functions for all in-patient specialty units within UCD, which includes the Adult Critical Care (ICU) and Acute Care (Medical/Surgical/Telemetry) units, as well as the Critical Care and Acute Care Children's Hospital units. With the varying units being assigned, the HUSC III needs to be flexible and adaptable to the changing environment. The HUSC III interacts with all of the interdisciplinary team members including physicians, nurses, pharmacists, respiratory therapists, patient transport, lift team, mental health workers, and other professional team members to provide the best patient care experience and support the effective and efficient functioning of the unit. The HUSC III interacts with all of the interdisciplinary team as well as directly with the patients, patient family members, and visitors, which requires strong customer service and communication skills.

POSITION INFORMATION

• Salary or Pay Range: $29.66 - $36.89
• Salary Frequency: Hourly
• Salary Grade: 282
• UC Job Title: HOSP UNIT SVC CRD 3
• UC Job Code: 009257
• Number of Positions: 2
• Appointment Type: Staff: Career