Hospital Service Technician

Agiliti Health, Inc.; Worcester (MA); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Short- and long-term disability

Flexible Spending Accounts

Health Savings Accounts

Life Insurance

Paid Time Off

401K with employer match

Employee discounts

Tuition reimbursement

Daily Pay

Employee Assistance Program

Wellness programs

Job summary

Agiliti is seeking a Hospital Service Technician I in Worcester, MA to ensure patient-ready equipment is delivered and managed within the hospital setting. The role requires strong customer service, basic computer skills, and the ability to lift up to 75 pounds, with a flexible schedule including evenings, weekends, and holidays.

You will work with clinical staff to explain equipment features, perform routine processing, and maintain equipment ready for patient care across 24/7 operations.

Qualifications

• It describes essential customer service experience and basic computer skills.
• Candidates must be able to work a flexible schedule including evenings, weekends, and holidays.
• Ability to lift up to 75 pounds is required.

Responsibilities

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on equipment features and functionality.
• Provides quality service, meets company metrics, and adheres to quality standards.
• Picks up, cleans, and processes equipment for patient-ready use following protocols.

Skills

Customer service experience

Basic computer skills

Flexible hours

Ability to lift 75 lbs

Education

High school diploma or equivalent

Job description

Who We Are

Agiliti is a nationwide company of passionate medical equipment management experts who believe every interaction has the power to change a life. We proudly serve within hospitals, healthcare facilities, and our 90+ local service centers to ensure quality medical equipment is in the right place at the right time for effective patient care. Make an impact in healthcare and grow your career with Team Agiliti! The Hospital Service Technician is responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital. The HST should be committed to continual improvement of the quality, reliability, and value of our products, as well as the efficiencies of our services. They will be expected to maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.

What You Will Do in This Role

• Delivers equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.
• Confidently communicates with clinical staff on the topics of equipment features, functionality, etc.
• Provides a quality service, performs to quality standards, and meets both customer and company metrics.
• Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.

What You Will Need for This Role

• High school diploma or equivalent.
• Customer service experience required and prior work experience in hospital setting preferred.
• Basic computer skills.
• Willing to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required to support a 24/7 schedule.
• Able to lift and/or push up to 75 pounds and stand and walk for long periods of time.
• Be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods of time.

Affiliation Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short- and Long-Term Disability plans
• Flexible Spending Accounts
• Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401K Saving Plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program
• Wellness programs

Equal Opportunity Statement

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities.

Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.

Location & Salary

Primary Job Location: UMASS University Campus

Additional Locations (if applicable):

Job Title: Hospital Service Technician I

Company: Agiliti

Location City: Worcester

Location State: Massachusetts

Pay Range for All Locations Listed: $16.73 - $25.43

This range represents the low and high ends of the Agiliti pay range for this position. This base pay range information is based on the market locations shown. For sales positions, this range combines the base salary and the target incentive pay. The actual pay offered may vary depending on several factors including geographic location, experience, job-related knowledge, skills, and related factors. Dependent on the position offered, short-term and/or long-term incentives may be provided as part of the compensation.

Additional Information

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM - Clinical Engineering, Onsite Equipment Management and Rental Services - to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients.

For more information, please visit https://www.agilitihealth.com/careers/

The following link provides important notices regarding employment at Agiliti http://www.elaborposters.com/browse/agiliti.

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