Hospital Security Shift Supervisor

Allied Universal; North Charleston (SC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, disability

401(k) plan

Holiday pay

Vacation after one year

Job summary

Allied Universal is seeking a Field Security Shift Supervisor to provide leadership and operational oversight of security services within a healthcare facility for a high profile client. You will supervise Officers, coordinate training, and ensure compliance with hospital policies and regulatory requirements, promoting safety and compassionate service.

The role emphasizes patient-centered, trauma-informed security practices, with collaboration between hospital leadership and security accounts.

Qualifications

• Must have high school diploma or equivalent.
• Must pass any required state training or licensing.
• Must pass state licensing test if driving company/ client vehicle.
• Post offer training in less-lethal methods (handcuffs, baton, pepper spray, Taser).
• Service in military, Auxiliary Police, or Police Cadets or security experience preferred.
• Be at least 18 years old (21 if armed).
• Excellent oral and written communication; able to work with patients, visitors, clinical staff.
• Able to operate radios, telephones, and security monitoring equipment.

Responsibilities

• Oversee staffing, scheduling, and on-site training for security officers on shift.
• Conduct shift roll-call and site visits; document performance and address concerns.
• Ensure Officers maintain professional appearance and uniform compliance.
• Verify Post Order manuals and training materials are updated and accessible.
• Provide on-the-job training to new Officers; review responsibilities and protocols.
• Handle shift call-offs; assist in post coverage and minimize overtime.
• Stand post during emergencies; cover shifts when needed.
• Initiate investigations and gather information on incidents.

Skills

Communication

Leadership

Operational oversight

Training

Radios & security systems

Education

High school diploma or equivalent

Associate's degree or higher

Tools

Security monitoring equipment

Job description

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal® is hiring a Field Security Shift Supervisor. The Field Security Shift Supervisor provides leadership and operational oversight of security services within a healthcare facility for a high profile customer. This role ensures the professional delivery of Patient-Centered, trauma-informed Security Services by Supervising Officers, coordinating training, supporting Clinical Teams, and maintaining compliance with Hospital Policies, Joint Commission standards, EMTALA, CMS requirements, and Site-Specific procedures. The Supervisor serves as a key liaison between Hospital Leadership, the Security Account Manager, and frontline Officers- promoting safety, service excellence, and a culture of compassion.

RESPONSIBILITIES:

• Oversee the staffing, scheduling, and on-site training for security officers assigned to his/her shift
• Conduct shift roll-call and regular Site visits; document Officer knowledge and performance, addressing concerns as needed
• Ensure Officers maintain a professional appearance, including proper hygiene and uniform compliance
• Verify that Post Order manuals and other training materials are updated and readily accessible
• Provide on-the-job training to new Security Officers as needed, reviewing responsibilities, emergency protocols, and Client-specific requirements
• Handle and report on any shift call-offs from Security Officers; assist in finding post coverage, being mindful of reducing overtime as much as possible
• Stand post in the event of a call-off or emergency situations; this also includes being held over past regular shift due to call offs or emergency situations
• Initiate investigations and gather information related to incidents that occur (including use of force incidents)
• Perform other operations and related functions (e.g., payroll, review and maintain incident reports, assist in preparation of security surveys and post orders)
• Make recommendations for positive and negative personnel actions for those under his/her direct supervision.
• Respond to Client requests
• Distribute equipment, company updates, policy changes, and required documents to Officers and assist in retrieving signed documents for the branch office
• Make emergency notifications as necessary pursuant to site Post Orders
• Provide direction and instruction to subordinates regarding the performance of their duties
• Make productivity and cost reduction recommendations to management
• Make recommendations for updates to Physical Security surveys and post orders
• Make recommendations concerning disciplinary action/commendation decisions pertaining to security personnel
• Complete daily activity reports, vehicle maintenance reports, and supervisor pass downs as needed

QUALIFICATIONS (MUST HAVE):

• Must possess a high school diploma or equivalent
• Must be able to pass any State-required training or other qualifications for licensing
• Must be able to pass a state licensing test if you will be driving a company-owned or client-provided vehicle
• Post offer, must be able to successfully complete company-provided training related to less lethal methodologies such as handcuffs, baton, OC 'pepper' Spray, and/or Taser
• Must possess one or more of the following:
  • Service in the active-duty military, military reserves, or National Guard
  • Service in Auxiliary Police or Police Cadets
  • Minimum of one year verifiable and successful security experience
  • Associate's degree or higher in any discipline
• Be at least 18 years of age, or higher if required by the state (21 years, if armed)
• Excellent oral and written communication skills ability to communicate effectively with patients, visitors, and clinical staff
• Ability to operate radios, telephones, and security monitoring equipment
• Strong problem-solving, situational assessment, and decision-making skills
• Ability to mediate conflict with tact and diplomacy
• Ability to compile, interpret, and document information accurately
• Commitment to patient-centered service and trauma-informed care

PREFERRED QUALIFICATIONS (NICE TO HAVE):

• Service in Military Occupational Specialty related to law enforcement, security (such as Military Police, Elite Military Forces, combat arms) or any support role in a Combat Zone
• College degree in law enforcement or criminal justice related studies
• Service in any military branch
• Prior military or civilian law enforcement experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com