Hospital Security Officer - Days

Children's Nebraska; Omaha (NE); On-site; USD 25,000 - 39,000; Full time

Job summary

Children’s Nebraska is seeking a Security Officer to safeguard patients, families and staff in a full-service pediatric healthcare setting. You will perform patrols, monitor access points and respond to incidents while applying trauma-informed care techniques to prevent escalation.

The role requires a High School Diploma or GED and a background in hospital security or customer service is preferred. You will work in a team that values safety, respect, and efficient incident response.

Qualifications

• Reads, writes, speaks, and performs basic math for investigations and reports.
• Strong communication with patients, visitors, staff, and leadership.
• Customer service background preferred in a hospital setting.

Responsibilities

• Performs internal and external security patrols and monitors access control.
• Responds to service calls, documents incidents, and coordinates with law enforcement as needed.
• De-escalates situations using trauma-informed care and follows SOPs.
• Maintains incident reports accurately and timely in the Security Control Center system.
• Assists clinical teams with safety-related interventions and protection of people and property.

Skills

Reading

Writing

Speaking

Math skills

Education

High School Diploma or GED

Job description

Job Description

Schedule: Sun/Mon/Tues 6:30a-6:30p, Wed 6:30a-12:30p

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Job Description

Schedule: Sun/Mon/Tues 6:30a-6:30p, Wed 6:30a-12:30p

At Children’s, the region’s only full-service pediatric healthcare center, our people make us the very best for kids. Come cultivate your passion, purpose and professional development in an environment of excellence and inclusion, where team members are supported and deeply valued. Opportunities for career growth abound as we grow our services and spaces, including the cutting-edge Hubbard Center for Children. Join our highly engaged, caring team—and join us in providing brighter, healthier tomorrows for the children we serve.

Children's is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.

A Brief Overview

Security officers at Children's Nebraska are accountable to the day-to-day functions of Security and Safety within the hospital and other assigned CHS entities. Security officers use trauma informed care to assist with de-escalation of patients and families, participate in the behavior escalation response teams, pro-actively assess and mitigate risk to provide a secure environment for patients, families, guests and team members. Conduct traditional security tasks including access control, parking enforcement and protection of the property and people inside.

Essential Functions

• Performs internal and external foot and/or vehicular patrols. Interacts with guests and team members, forming professional relationships that contribute to collaborative information sharing. Uses guidance from policies and standard operation procedures to maintain a safe environment. Demonstrates situational awareness and addresses threats to the environment in an urgent manner. Enforces organization parking polices, created and provisons access badges.
• Response to calls for service as dispatched by the Security Control Center or self-initiated in a timely manner following established SOPs. Evaluates if calls are handled internally or are criminal in nature. Acts as a liaison between guests/ream members and law enforcement. Gathers information, investigates, interviews and produces reports. Maintains a safe environment by practicing situational awareness and being observant for safety and security concerns. Demonstrates initiative in addressing security concerns in a timely manner.
• Effectively uses trauma informed care to de-escalate or prevent escalation with patients, families and team members, control combative, unruly or intoxicated visitors or trespassers, de-escalate the situation using appropriate methods to achieve a desirable outcome. Demonstrates the minimal force necessary to achieve a security objective. Attends proactive huddles and advised team members on how toprevent of deter escation of behavor.
• Provides timely information to the Security Control Center Operators to ensure accurate documentation of activity and completes all incident reports in an accurate and timely manner in accordance with policy and SOP.
• Actively engages in physical defense of self or others using Vistelar, Human Force Factors, Safety are or other techniques approved by the organization. Assists the clinical team with clinical intervention

Education Qualifications

• High School Diploma or GED equivalent Required

Experience Qualifications

• Previous hospital, customer service, or general work experience Preferred

Skills And Abilities

• Requires ability to read, write, speak, and perform mathematical calculations to complete investigations, reports, and work with the public, patients, visitors, employees and staff in a professional and competent manner.

Licenses and Certifications

• Basic Life Support from the American Heart Association through the American Heart Association Upon Hire Required and
• Human Factor Research Group (PPCT) defensive tactics training Successful completion of Response to Resistance training or equivalent Human Factor Research Group (PPCT) defensive tactics training within 60 Days Required and
• Safety-Care Specialist within 60 Days Required and
• Certified Healthcare Security Officer Completion of IAHSS Basic Certified Healthcare Security Officer (CHSO) course within 180 Days Required and
• Behavioral Emergency Response Team (BERT) training within 180 Days Required

MVR

• Yes

Children’s is the very best for kids and the very best

for your career! At Children’s, we put YOU first so together, we can improve the life of every child!

About Us

At Children’s Nebraska, our mission is to improve the life of every child through exceptional care, advocacy, research and education. As the state’s only full-service pediatric healthcare center, we provide comprehensive, holistic care to our patients and families—from primary and specialty care to behavioral health services and everything in between. Dedicated to a People First culture, we foster an environment with joy, belonging, wellbeing, learning and growth. Turn your passion into purpose and make a difference where it matters most.

About The Team

In Security, we're dedicated to protecting and serving Children's amazing patients, families and employees. If you like variety in your days and you like to help people, then a position with Children's Security team might be a good fit for you.