Hospital Responder (1.0 FTE) - Next Step (grant-funded)

Hennepin Healthcare; Minneapolis (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Hennepin Healthcare is seeking a staff member for the Next Step program. The role involves responding to eligible participants, hospital rounds, and crisis support for patients and families affected by violent injury.

On-site in Minneapolis, with day shifts and on-call coverage, the position emphasizes connecting patients to community services and follow-up care. Under supervision, the incumbent will document contacts, coordinate with case management, and help participants access employment,

Qualifications

• Basic computer skills required.
• Ability to keep accurate and timely records.
• Ability to read and follow written instructions; communicates verbal and written information.
• Ability to work well with others.

Responsibilities

• Conducts daily hospital rounds connecting with participants still hospitalized.
• Provides weekday evening and overnight coverage.
• Responds to notifications of eligible participant arrival; arrives within 30 minutes; stays as needed.
• Conducts initial bedside visit and crisis response for patient and family support.
• Provides comfort and education about emotional consequences following violent injury.
• Builds rapport, assesses risk and needs, and determines need for community-based follow-up services.
• Guides participant through goal plan and connects to community resources.
• Maintains ongoing contact with youth and family until discharge to Next Step Case Manager.

Skills

Basic computer skills

Record keeping

Reading and following instructions

Team collaboration

Education

High school diploma or equivalent

Equivalency combination of education and experience

Job description

JOB DETAILS

Department: Next Step

FTE: 1.0 (80 hours per pay period)

Workdays: Monday - Friday

Shift(s): Days (7:30AM-3:30PM)

Shift Length: 8 hours

Location: In-Person

Other: Driving Requirements - driver's license and insured vehicle access required

Next Step: Next Step is a grant-funded department that works as a hospital-based violence intervention program partnership between the City of Minneapolis and Hennepin Healthcare System (HHS). The program serves victims of violent injury (e.g. gunshot, stabbing, serious assault) who have been treated at HHS/HCMC, North Memorial, Children's, or Abbott Northwestern.

Purpose of this position: Under general supervision, responds to eligible participants for the Next Step Program and assesses participant needs.

RESPONSIBILITIES

• Conducts daily hospital rounds connecting with participants still hospitalized; connects with any new participants who have arrived on weekdays since last on-call shift


• Provides weekday evening and overnight coverage


• Responds to notifications of eligible participant arrival at Hennepin County Medical Center, North Memorial Hospital, or Abbott Northwestern Hospital; arrives at hospital within 30 minutes of notification; stays at hospital as needed or until shift ends


• Conducts initial bedside visit(s) and provides immediate crisis response for patient and family support system


• Provides comfort and education about emotional consequences following violent injury


• Builds rapport, assesses risk for retaliatory violence, assesses strengths and needs, and determines need for community-based follow-up services


• Assesses participant needs and addresses community-based needs, including assistance with employment, education, health care, basic needs, housing, legal aid, transportation, and social and recreational program assistance


• Guides participant through development and achievement of goal plan


• Provides referrals to community service providers and fosters connections to long-term resources


• Supports participant in navigating systems


• Provides participants with connection to positive, trusted adult


• Maintains ongoing contact with youth and family until patient is discharged from care to assigned Next Step Case Manager


• Documents all participant contacts and activities

QUALIFICATIONS

Minimum Qualifications:

• High school diploma or equivalent


• -OR-


• An approved equivalent combination of education and experience

Knowledge/ Skills/ Abilities:

• Basic computer skills


• Ability to keep accurate and timely records


• Ability to read and follow written instructions; understands and communicates verbal and written information


• Ability to work well with others