Hospital Operations Manager

NVA General Practice; St. Louis (MO); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance Benefits

401k with Match

Competitive PTO

Job summary

National Veterinary Associates is seeking an experienced Hospital Operations Manager for the Greater St. Louis area. You will lead on-site hospital operations, drive revenue and control costs, and mentor a team to deliver outstanding patient care and client service.

The role requires strong leadership, HR and budgeting skills, with experience in healthcare, retail, or service industries. Regular on-site presence is essential to coordinate teams and patient services.

Qualifications

• Bachelor's degree in business or related field preferred.
• 3–5 years in a managerial role, including customer service.
• Experience in hospital, retail, or service-based industry settings is a plus.

Responsibilities

• Own the hospital's P&L and performance.
• Collaborate with regional leadership to forecast needs and trends.
• Manage accounts receivable and payroll for hospital staff.
• Oversee inventory and control facility and administrative costs.
• Lead scheduling and labor cost management.
• Drive best practices and implement new technologies to improve efficiency.
• Foster a culture focused on top-quality patient care and customer service.

Skills

Operations Management

Human Resources

Personnel Management

Marketing

Business Development

Budgeting

P&L

Education

Bachelor's degree in business or related field

Job description

National Veterinary Associates is currently looking for experienced, full-time Hospital Operations Managers in the Greater St Louis area to join our team of skilled and compassionate animal lovers in providing exceptional veterinary care and customer service to our clients and their animal family members!

These roles demand a leader with the interpersonal and organizational skills to continue achieving our goals of delivering excellent patient care and customer service to both our clients and referring veterinarians.

The successful candidate will have experience in Operations Management, including but not limited to Human Resources, Personnel Management, Marketing, and Business Development. Additionally, strong financial and operational acumen in budgeting and P&L will be required and utilized daily.

If you are a dynamic team leader with an entrepreneurial drive who is ready to take charge of a multi-million-dollar business that positively impacts your community, this role may be for you! *experience leading teams in the veterinary medicine industry is preferred, however, we are also open to operations management backgrounds in human healthcare, retail, hospitality, or consumer services.

For more information about NVA, please visit: https://www.nva.com/

The Opportunity

As a hospital manager, you will be an essential part of the hospital management team, collaborating closely with the Managing Veterinarian to ensure the efficient and profitable operation of the hospital. Your role will drive revenue, manage costs, and cultivate a hospital culture focused on top-notch patient care and exceptional customer service. You will oversee the planning and coordination of hospital operations while creating a supportive and cohesive team environment. Given the managerial responsibilities and the need for in-person interaction with clients and employees, regular on-site attendance is a fundamental requirement for this position.

Responsibilities

• Complete ownership of P&L, accountable for the hospital's performance
• Collaborate with regional leadership to identify trends and forecast the hospital's needs
• Manage accounts receivable
• Oversee hospital inventory and control facility and administrative costs
• Manage payroll for hospital staff
• Develop the hospital schedule and manage labor costs
• Champion change and identify, document, share, and promote best practices
• Lead the hospital team to enhance processes and workflows, covering client service, operations, and administrative tasks
• Implement new technologies and initiatives to improve operational efficiency
• Establish and drive the culture of the hospital
• Track and maintain current licensures for all DVMs
• Provide feedback and handle challenging conversations
• Demonstrate and reinforce the highest level of client service

Qualifications

• A bachelor’s degree in business or a related field is preferred
• 3-5 years of experience in a managerial role, including customer service experience
• Experience in a hospital, retail, or service-based industry setting in positions of increased responsibility is a plus

Benefits

• Base salary paid on a biweekly basis
• Annual Bonus Opportunity paid quarterly
• Health Insurance Benefits
• Free Mental Health Benefit Options
• 401k with Match
• Competitive PTO Plan
• Continuing Education Stipends
• Fair Work-Life Balance

Location: Greater St Louis area, 63385