Hospital Operations Manager

GoodVets; Charlotte (NC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Employee discounts

Culture of empathy

Job summary

GoodVets in Charlotte, NC is seeking a Hospital Operations Manager to serve as the operational heartbeat of the hospital. You’ll oversee day-to-day activities, staffing, scheduling, inventory, compliance, and reporting while delivering outstanding client experiences.

Lead a high-performing team, hire and onboard, coach for growth, optimize margins, and partner with doctors to ensure top-notch veterinary care.

Qualifications

• Proven work experience as a Hospital Operations/Medical Office Manager or similar role preferred.
• 3+ years in veterinary medicine with progressive responsibilities; technician background preferred.
• Strong leadership, mentoring, and coaching ability.
• Advanced skills with Practice Management Systems and MS Excel; basic accounting for operations.

Responsibilities

• Lead all daily hospital operations
• Ensure compliance with operating standards
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members and set performance standards
• Prepare monthly hospital performance reports (staffing, margins, trends)
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage orders, and control costs
• Support doctors, staff, and clients with clarity and professionalism

Skills

Leadership

Client relations

Team leadership

Culture building

Technical support

Tools

Practice management systems

MS Excel

Job description

GoodVets

Charlotte, NC 28245

Who We Are:

GoodVets is a nationwide network of modern animal hospitals, co-owned with local veterinarians who are passionate about delivering gold-standard care. We sit at the intersection of quality-first medicine and people-first culture, providing a supportive, growth-minded environment for our teams—and unparalleled service for today's pet parents.

The Opportunity:

As our Hospital Operations Manager, you’ll be the operational heartbeat of the hospital. You’ll run day-to-day, ensuring your team meets and exceeds performance, financial, and client-experience targets. From staffing and scheduling to inventory, compliance, and reporting, you’re the leader who makes the hospital run smoothly with a culture that attracts top talent and delivers exceptional veterinary care and patient experiences.

What You'll Do:

• Lead all daily hospital operations
• Ensure compliance with all operating standards and requirements
• Create and maintain accurate work schedules
• Hire, train, and onboard new team members—setting the bar for performance and culture
• Prepare monthly reports on hospital performance, staffing needs, margins, and trends
• Conduct performance reviews and provide coaching for growth
• Monitor inventory, manage ordering, and maintain cost control
• Support doctors, staff, and clients with clarity, speed, and professionalism

Our Hospital Managers Bring:

• Operational Excellence: Ability to execute and enforce protocols, manage appointment flow, oversee inventory, and balance hands-on tasks with leadership responsibilities
• Client Relations: Maintains a top-tier client experience and proactively resolves issues
• Team Leadership: Hires and develops high-performing teams; models accountability and professionalism
• Culture & Growth: Builds a positive, results-driven environment and rewards excellence
• Technical Support: Strong veterinary technician skillset; able to model technical and patient-care excellence

Required Qualifications:

• Proven work experience as a Hospital Operations Manager, Medical Office Manager or similar role strongly preferred.
• Three plus years in veterinary medicine with progressive responsibilities, technician background strongly preferred
• Powerful leadership skills and an empathetic approach to management, experience training and mentoring/developing others
• Advanced skills in Practice Management Systems and MS Excel.
• Basic accounting skills
• Demonstrated ability to implement and enforce standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
• Demonstrated ability to communicate clearly and effectively with hospital and corporate teams and the confidence to make important decisions.
• Excellent problem-solving capabilities, proactively manage and resolve conflict and the ability to work well under pressure
• Demonstrated passion to make a difference in pets and people’s lives

What We Offer Our Hospital Managers:

• Competitive Compensation: A strong base salary with a generous annual performance-based bonus—because we believe in rewarding the leaders who drive our success.
• Comprehensive benefits package: Comprehensive medical, dental, and vision insurance to keep you and your family well—plus flexible spending options and disability coverage.
• 401(k) with a Company Match: A retirement plan that helps you plan ahead, with matching contributions to support your long-term goals.
• Generous Paid Time Off: Paid holidays, vacation days, and personal time to help you recharge and maintain a healthy work-life balance.
• Employee Discounts: Significant savings on veterinary care and products for your own pets at any GoodVets location.
• A Culture that Values You: Be part of a team that leads with empathy, prioritizes collaboration, and celebrates each other’s wins—big and small.

Ready to take the next step in your career?

Join a company that invests in you and your future. At GoodVets, you’re not just managing a hospital—you’re shaping the standard for veterinary care.