Hospital Manager

Mission Pet Health; Cleveland (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Discounted veterinary care for your 2*

Online discount platform access

Free 24/7 Teladoc access to doctors

Job summary

Appalachian Animal Clinic in Cleveland, TN seeks an experienced Hospital Manager to lead a dedicated veterinary team and drive patient care excellence. You will manage the hospital’s operations, including staffing, finances, and client service, with a focus on ongoing professional development and culture.

You will collaborate with clinicians to ensure top-tier care across dogs, cats, exotic and pocket pets, while supporting growth and community engagement in Cleveland and Bradley County.

Qualifications

• Proven experience managing a P&L, with a track record of driving results.
• Successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

Responsibilities

• Cultivate a Healthy Culture: You'll be the champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
• Develop Your Team: You'll guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: You'll have ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: You'll take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

Skills

P&L management

Recruiting

Interviewing

Leadership

Communication

Conflict resolution

Veterinary client service leadership

Job description

Welcome to Appalachian Animal Clinic, a community pillar focused on being a trusted partner in pet healthcare since 2016. Our commitment to outstanding patient care is reflected both in our excellent 4.6-star community rating and our designation as "Best Veterinarian in Bradley County" by Cleveland Banner's Readers' Choice Awards. When you join us in Cleveland, TN, you are joining a dedicated practice where you are supported in your mission to deliver comprehensive, compassionate medicine. This is where you can truly do your best work and find professional fulfillment. You will join an established and dedicated team of doctors who welcome a broad patient base, including dogs, cats, and several exotic and pocket pets. Appalachian Animal Clinic maintains a strong local presence, active as a member of the Cleveland and Bradley County Chamber of Commerce. We believe in providing our teammates with the stability and supportive environment necessary to learn and grow. If you are looking for an opportunity to build meaningful relationships with both clients and teammates while expanding your skill set across diverse species, you will find it here. Our commitment is to full-service, high-quality small animal medicine. Appalachian Animal Clinic offers comprehensive services ranging from Wellness and Prevention to Advanced Care and Surgical Procedures. You will have access to Testing and Diagnostics and the opportunity to manage Urgent Care cases, broadening your clinical expertise daily. Furthermore, the clinic supports efficient patient care through options like same-day availability and drop-off appointments. We provide the environment and tools needed to ensure you practice medicine at the highest possible standard. Located in Cleveland, TN, Appalachian Animal Clinic provides a locally connected working experience. You have the benefit of living and working in a city where your hospital is a recognized and celebrated part of the community fabric. We look forward to meeting you and showing you what makes Cleveland a fantastic place to settle while building your veterinary career.

Your Impact as a Hospital Manager

• Cultivate a Healthy Culture: You'll be the champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
• Develop Your Team: You'll guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: You'll have ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: You'll take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

What You'll Bring to the Team

• Proven experience managing a P&L, with a track record of driving results.
• A successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Strong communication and conflict-resolution skills.
• Previous management experience in a veterinary, medical, or customer-focused retail environment is required.

How You're Supported

As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

Health & Wellbeing

We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.

Financial Security

Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.

Valuable Perks

Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations:

Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement:

Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.