Hospital Manager

Boston Veterinary Clinic (Bay Village); Boston (MA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan

Teladoc Access

Pet Care Discount

EAP

Job summary

The Boston Veterinary Clinic in Bay Village is seeking a Hospital Manager to lead daily operations and drive clinical and business excellence in a fast-paced veterinary setting.

You will oversee P&L, budgeting, recruiting, and team development while upholding AAHA-aligned standards, patient care, and client experience in a collaborative network across Boston. This role offers mentorship within a national network and ongoing access to continuing education opportunities.

Qualifications

• Proven experience managing a P&L.
• Background in recruiting and building high-quality teams.
• Strong leadership and communication skills.
• Veterinary industry experience preferred, with 3+ years in management.

Responsibilities

• Cultivate a healthy culture and align with WAG values.
• Develop the team from onboarding to growth.
• Own the hospital's financial health, manage P&L, labor, and inventory.
• Lead recruiting, interviewing, and hiring of hospital staff.
• Ensure exceptional client and patient service and handle concerns.

Skills

P&L Management

Recruiting & Hiring

Leadership

Communication Skills

Vet Industry Experience

Job description

The Boston Veterinary Clinic in Bay Village is where high-quality medicine meets a culture of dedicated care. You are joining a highly respected network of clinics in Boston, recognized by the community with an excellent 4.6-star Google rating. Our commitment to the highest standard of practice is reflected in our adherence to AAHA guidelines, and our dedication to patient comfort is seen through our certifications as a Cat Friendly Practice and Fear Free Certified clinic. When you join our practice, you become part of a larger team dedicated to helping you succeed and do your best work every day.As a valued teammate, you will benefit from the robust support structure provided by the greater Boston Veterinary Clinic network. This expansive network, which includes sister locations in Seaport, Brookline, and Charlestown, ensures that all teammates have access to shared patient records, collective medical knowledge, and peer support. We are focused on fostering a professional environment where you have the resources necessary to achieve your specific career goals and advance your skills through continuing education and growth opportunities.We pride ourselves on offering comprehensive and advanced medical care right here in the heart of Boston. Our facility is equipped to handle complex cases, offering specialized services that include advanced diagnostics, sick and urgent pet care, and extensive soft tissue surgery and dentistry. You will practice medicine at the highest standard, supported by the cutting-edge information provided through our adherence to AAHA protocols. Our focus is always on providing complete care, ensuring pets and their families receive compassionate attention from their earliest puppy or kitten stages through advanced medical interventions.Practicing in Bay Village means working in one of Boston’s most historic and centrally located neighborhoods. You will find yourself steps away from iconic Boston attractions, world-class dining, and easy access to public transportation, making your commute simple and your off-hours exciting. This vibrant urban setting offers the perfect balance of professional stimulation and metropolitan culture. When your shift ends, the entire city of Boston, Massachusetts, is ready for you to explore, offering unparalleled opportunities for lifestyle and connection.

Job Description

Your Impact as a Hospital Manager

• Cultivate a Healthy Culture: You'll be the champion for a positive, engaged, and collaborative team environment that aligns with our WAG values.
• Develop Your Team: You'll guide the career development of all team members, from onboarding and training to long-term growth and success.
• Drive Business Success: You'll have ownership of the hospital's financial health, managing the P&L, labor costs, and inventory to meet and exceed business goals.
• Build a High-Performing Team: You'll take the lead on recruiting, interviewing, and hiring top talent for all hospital roles.
• Champion the Client Experience: You'll ensure every client and pet receives exceptional service, proactively addressing concerns to build lasting community relationships.

What You'll Bring to the Team

• Proven experience managing a P&L, with a track record of driving results.
• A successful background in recruiting, interviewing, and building high-quality teams.
• Exceptional leadership skills with the ability to foster a positive, high-performing culture.
• Exceptional communication, coaching, and conflict-resolution skills.
• Veterinary industry experience is preferred, with 3+ years of management experience ideal.
• The ability to lead confidently in a fast-paced environment while balancing the needs of the team, clients, patients, and business.

How You're Supported

• As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love. Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.

Competitive Compensation

A competitive hourly rate or salary based on your experience and role.

• We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.
• Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.

Commitment to Growth

• We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.

The Power of a Network

• Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.
• Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.