Hospital Manager

Mission Pet Health; Ashburn (VA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Paid time off

Pet care discounts

Teladoc 24/7 access

Health, Dental, Vision insurance

401k with match

Life Insurance & Disability

Job summary

Mission Pet Health is seeking a Livewell Hospital Manager to help launch and grow a brand-new hospital from the ground up. You will shape culture, build a team, and establish the operating rhythm in partnership with the Founding DVM and regional leadership.

You will drive local marketing, recruit and develop staff, manage P&L and inventory, and ensure an exceptional client experience that aligns with Livewell standards and the company’s national network.

Qualifications

• Experience building and developing teams with a positive, culture-focused leadership style.
• Willingness to learn and own financial performance (P&L, labor, inventory).
• Strong communication and organizational skills with ability to balance execution and strategy.
• De novo or start-up experience within veterinary medicine preferred.

Responsibilities

• Establish hospital culture, standards, and expectations from day one, implementing operational playbooks and aligning medical and business strategy.
• Lead interviewing and hiring for all support roles and build a cohesive, growth-oriented team.
• Manage P&L performance, labor costs, and inventory controls; identify opportunities to improve profitability and efficiency.
• Develop local marketing strategies and build relationships with community organizations to grow visit trends.
• Deliver an exceptional client experience by creating systems that support hospitality and high-quality service.

Skills

Leadership

People management

P&L management

Start-up experience

Marketing & community engagement

Communication

Recruiting

Job description

Your Impact as a Livewell Hospital Manager

Livewell Hospital Managers are builders. In this role, you will help launch, grow, and stabilize a brand-new hospital from the ground up. This means creating the culture, team, and operational rhythm that define long-term success. This role requires grit, energy, and a strong drive to grow a business in close partnership with your Founding DVM and regional leadership. You aren't just managing a clinic; you are establishing a community landmark.

Your Impact Will Include

• Building the Foundation: You will establish hospital culture, standards, and expectations from day one, implementing Livewell operational playbooks and partnering with the Founding DVM to align medical and business strategy.
• Driving Growth & Community Engagement: You will develop and execute local marketing strategies, building relationships with community organizations and local businesses to champion Livewell’s brand presence and drive visit trends.
• Recruiting & Developing a High-Performing Team: You will lead the interviewing and hiring process for all support roles, building a cohesive, growth-oriented team culture and holding teammates accountable to high performance and behavioral standards.
• Owning the Business: You will manage P&L performance, labor costs, and inventory controls. You will identify and execute opportunities to improve profitability and operational efficiency.
• Delivering an Exceptional Client Experience: You will create systems that support hospitality and efficiency, ensuring high-quality service aligned with Livewell standards and proactively resolving client concerns.

What You'll Bring to the Team

• High energy, enthusiasm, and a strong growth mindset.
• Demonstrated grit, resilience, and the ability to navigate ambiguous start-up dynamics.
• Experience building and developing teams with a positive, culture-focused leadership style.
• Willingness to learn and own financial performance (P&L, labor, inventory).
• Strong communication and organizational skills with the ability to balance execution and strategy.
• Previous management experience in veterinary, medical, retail, or service environments is preferred.
• De novo or start-up experience (specifically within veterinary medicine) is strongly preferred.

How You're Supported

As part of the Livewell and Mission Pet Health family, you are empowered to lead with autonomy while backed by the resources of a nationwide network. We focus on your wellbeing so you can focus on building your team.

Competitive Compensation

Highly competitive salary package with performance-based incentives and comprehensive benefits.

Total Wellbeing

Comprehensive coverage options including Health, Dental, and Vision insurance, plus access to our Employee Assistance Program (EAP).

Financial Security

Plan for your future with 401k retirement options (with match) and additional financial protection benefits like Life Insurance and Disability coverage.

Professional Growth

Access to extensive leadership development programs and a peer network of experienced Hospital Managers and Operations Directors specializing in de novo growth.

The Power of a Network

Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration and career growth.

Valuable Perks

Enjoy generous paid time off, discounted veterinary care for your own pets, and free 24/7 access to doctors through Teladoc.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 900+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.

Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact [e-mail] with your request and contact information.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.