Hospital Liaison - Special Programs Case Manager I

Elevance Health; Durham (NC); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Elevance Health, Inc. is seeking a Hospital Liaison - Special Programs Case Manager I to coordinate discharge planning for youth in hospital settings.

This field-based role travels across North Carolina, with occasional office meetings, to ensure timely placement and seamless communication between EDs and internal care teams. The role involves assessing health needs, developing care plans, and supporting access to quality, cost-effective services while maintaining clear documentation and

Qualifications

• MS/MA in social work, counseling, or related field or nursing degree with 3+ years clinical experience in social work counseling.
• Active license as RN, LCSW, LMHC, LPC, LMFT or Clinical Psychologist per state laws.

Responsibilities

• Serve as primary point of contact for hospitals/EDs regarding youth boarding and awaiting placement.
• Schedule staffing meetings, track actions, and provide status updates for discharge planning.
• Coordinate overall healthcare costs via integrated case management and whole-person health.
• Conduct assessments to identify needs and develop comprehensive care plans.
• Support member access to appropriate, cost-effective care and adjust plans as needed.
• Maintain communication with ED staff, care teams, and leadership on status and risks.

Skills

Case management

Communication

Coordination

Multi-case handling

Education

MS/MA in social work or nursing

Job description

Hospital Liaison - Special Programs Case Manager I

North Carolina residency is required!

Location: We are currently seeking people throughout the State of North Carolina.

Field: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands‑on engagement. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Hospital Liaison - Special Programs Case Manager I coordinates with hospital emergency departments (EDs) when youth are in the hospital without an identified discharge plan or placement. This role serves as the single point of contact for all communication related to youth awaiting placement, ensuring timely, consistent coordination between external hospital partners and internal care management (CM) and placement teams.

How you will make an impact:

• Serve as the primary point of contact for hospitals/EDs regarding youth who are boarding and awaiting placement.
• Schedules and facilitates staffing meetings, tracks action items, and provides regular status updates to support safe, appropriate discharge planning.
• Manages overall healthcare costs for the designated population via integrated (physical health/behavioral health) case management and whole person health.
• Conducts assessments to identify individual needs.
• Develops comprehensive care plan to address objectives and goals as identified during assessment.
• Supports member access to appropriate quality and cost‑effective care and modifies plan(s) as needed.
• Coordinate and maintain communication with ED staff (e.g., social work, case management, nursing leadership, security) regarding status updates, safety concerns, and barriers to discharge.
• Schedule, organize, and facilitate staffing meetings (internal and external), including preparing agendas, distributing meeting links, documenting decisions, and assigning follow‑up tasks.
• Provide clear, routine written updates to internal leadership and involved teams on each youth’s placement status, risks/safety concerns, and outstanding needs.
• Evaluates health needs and identifies applicable services and resources in conjunction with members and their families.

Minimum Requirements

• Requires MS/MA in social work, counseling, or a related behavioral health field or a degree in nursing and minimum of 3 years of clinical experience in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience, which would provide an equivalent background.
• Requires an active, current and valid license as an RN, LCSW (as applicable by state law and scope of practice), LMHC, LPC (as allowed by applicable state laws), LMFT, or Clinical Psychologist to practice as a health professional within the scope of licensure in applicable states or territory of the United States.

Preferred skills, capabilities and experiences:

• Experience working with specialty populations preferred.
• Clinical experience in social work counseling with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred. You can add preferred skills/capabilities/experience as much as you deem necessary.
• Strong coordination and follow‑through; able to manage multiple active cases simultaneously.
• Clear, professional written and verbal communication; ability to convey high‑risk/safety information succinctly.
• Skilled at facilitating meetings and driving action items to completion.
• Calm, solutions‑oriented approach in high‑stress situations.
• Strong documentation and tracking habits; attention to detail and deadlines.
• Ability to navigate complex systems and collaborate across agencies/organizations.
• Experience working with youth in crisis, ED boarding, psychiatric placement, or child welfare/juvenile services.
• Familiarity with community‑based placements and levels of care for youth.

For Government business only, LAPC, LAMFT, LMSW (as allowed by applicable state laws) is also acceptable in addition to other licensure referenced above; and any other state or federal requirements that may apply. Travels to worksite and other locations as necessary.

#LI

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market‑competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member‑facing roles to become vaccinated against COVID‑19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.