Hospital Liaison (LPN/CNA/EMT encouraged to apply!)

Rotech Healthcare; Mount Arlington (NJ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a dedicated team at a leading healthcare provider where you will play a vital role in coordinating home care services for patients. As a Liaison, you will work closely with hospital staff to ensure seamless discharge planning and delivery of medical equipment. Your responsibilities will include educating patients on the use of equipment and maintaining strong relationships with healthcare professionals. This is a unique opportunity to make a positive impact on patients' lives while enjoying a supportive work environment. If you are passionate about healthcare and have a knack for problem-solving, this role is perfect for you!

Benefits

Generous paid time off

Overtime pay

Employee discount program

401k

Medical, Prescription, Dental, and Vision

Life Insurance

Disability Insurance

Bonus and incentive opportunities

Qualifications

• High school diploma or GED required.
• Experience with medical equipment and billing preferred.

Responsibilities

• Coordinate discharge planning for home care services.
• Educate patients on safe equipment use and maintenance.
• Assist in resolving customer equipment problems.

Skills

Mathematical calculations

Effective communication in English

Interpretation of communications

Confidentiality and discretion

Multi-tasking

Self-motivation and organization

Problem-solving skills

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Office equipment (fax, copier)

Job description

Rotech Healthcare Inc | Mount Arlington, NJ 07856

About Rotech

Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Liaison to join our team. In this position, you are responsible for working in conjunction with an assigned hospital's Case Management / Continuing Care staff and personnel to plan, coordinate, and facilitate discharge planning for home care services for patients receiving Respiratory and DME services. Facilitates delivery and set-up of equipment at point of discharge. Educates the patient and/or caregiver on the safe use and maintenance of the equipment. In the State of NJ this position pays between $19/hr. - $22/hr. depending on related experience and location. TUESDAY - SATURDAY 8am - 5pm.

Essential Job Duties and Responsibilities

1. Adheres to company policies and procedures in regards to using personnel protective safety equipment and services provided by the company.
2. Assists in resolving customer equipment problems under emergency conditions.
3. Assists with implementation of quality improvement programs to meet company and JCAHO standards.
4. Communicates to supervisor any vehicle problems or conditions which would otherwise compromise the vehicle's safe operations.
5. Completes and submits all required paperwork requirements (Referral Intake Forms, Insurance Verification Documents, Delivery Tickets, Clinical Liaison Activity Logs, etc.) and special information reports with specific deadlines in a timely fashion.
6. Completes shipping papers when transporting hazardous materials.
7. Coordinates the patient referral process including referral demographics, communication with customer service/clinicians, verification of insurance coverage, delivery, education, CMN retrieval and patient/referral source satisfaction follow-up.
8. Develops and maintains working knowledge of current HME products and services offered by the company; and all applicable governmental regulations.
9. Develops basic reimbursement knowledge, completely documents all information required to ensure reimbursement of equipment, products, and services.
10. Identifies, maintains, and develops relationships with hospital personnel: case managers, social workers, physicians, nursing, etc.
11. Maintains assigned company vehicle in a clean and safe working condition.
12. Prepares and maintains written company records to include invoices, work orders, manifests, and logs.
13. Processes all orders and required paperwork in a timely and accurate manner.
14. Provides or assists with In-services training seminars and/or CEU programs.
15. Reports equipment hazards and/or product incidents as required.
16. Represents company at local, regional, and other assigned trade shows.
17. Performs other duties as assigned.

Travel

Travel via company vehicle required to patient's homes for set-ups and reoccurring delivery.

Qualifications

Employment is contingent on background investigation (company-wide), drug screen (when applicable for the position), and valid driver's license in state of residence with a clean driving record (when applicable for the position).

Required Education and/or Experience

• High school diploma or GED equivalent, required.

Preferred Education and/or Experience

• Experience with medical equipment, preferred.
• Experience with medical billing practices and of billing reimbursement, preferred.
• Experience in medical field and administrative record management, preferred.
• Three years of related work experience, preferred.
• Medical terminology, preferred.

Skills and Competencies

• Accurately perform simple mathematical calculations.
• Effectively communicate in English; both oral and written.
• Interpret a variety of communications (verbal, non-verbal, written, listening, and visual).
• Maintain confidentiality, discretion, and caution when handling sensitive information.
• Multi-task along with attention to detail.
• Self-motivation, organized, time-management, and deductive problem-solving skills.
• Work independently and as part of a team.

Machines, Equipment and Technical Abilities

• Email transmission and communication.
• Internet navigation and research.
• Microsoft applications; Outlook, Word, and Excel.
• Office equipment; fax machine, copier, printer, phone, and computer and/or tablet.
• Successfully demonstrates loading, unloading and proper tie-down procedures as per company policy of transported cargo.
• Understands use of all applicable home respiratory equipment and supplies.
• Mechanically inclined for the repair and troubleshooting of equipment.

Physical Demands

• Lift and carry office equipment at times.
• Requires sitting, walking, standing, talking, and listening.
• Requires close vision to small print on computer and/or tablet and paperwork.
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment.
• Requires contact with patients and equipment with potential exposure to contagious pathogens.
• Requires driving a company vehicle for the majority of the workday.

Rotech Information Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt hourly positions based on business needs.
• Commission for Account Executives.
• Fixed and variable rate car reimbursement for Area Managers and Account Executives.
• Employee discount program.
• Employee recognition program.
• Bonus and incentive opportunities.
• Mileage reimbursement (when applicable for the position).
• Telephone reimbursement (when applicable for the position).
• EAP.
• 401k.
• Medical, Prescription, Dental, and Vision.
• HSA and FSA/Dependent Care FSA.
• Life Insurance, Disability, Accidental death, Identity protection, and Legal services.
• Meru Health Mental health and Mercer SmartConnect Medicare programs.
• Livongo Diabetes and High Blood Pressure programs.
• Healthcare Bluebook and RX Savings solutions programs.
• HEPB and TB vaccinations.

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We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.