Hospital Liaison

Lincare Holdings Inc.; Longview (WA); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Lincare Holdings Inc. is seeking a Liaison to coordinate discharge equipment delivery and setup for patients, working directly with hospital case managers.

The role includes educating on insurance criteria, equipment options, and program eligibility to streamline discharge processes. The Liaison will manage daily rounds, stock vehicles with necessary items, and ensure accurate documentation such as CMNs and chart notes for reimbursement.

Qualifications

• Excellent communication skills and comfort interacting with patients, physicians, and hospital staff.
• Knowledge of basic Medicare coverage guidelines and documentation requirements (CMNs, chart notes).
• Ability to read and interpret safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Responsibilities

• Stock vehicle daily with necessary equipment, disposables, paperwork, and marketing literature for discharge.
• Make rounds to contact case managers at facilities to identify discharge equipment needs.
• Communicate with centers about O2 discharges so home setup can be scheduled.
• Understand and communicate coverage criteria to case managers and patients.
• Complete setup paperwork daily for all equipment delivered.
• Assist with obtaining CMNs and chart notes for billing as requested by center.

Skills

Excellent communication

Medicare knowledge

Documentation reading

Report writing

Public interaction

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

Qualifications.

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands

The employee must occasionally lift and/or move up to 100 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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