Hospital Liaison

externallincarecareers; Ann Arbor (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

externallincarecareers is seeking a Liaison to coordinate discharge-related equipment delivery and setup with hospital case managers across facilities in Michigan. You will educate on insurance criteria, gather CMNs and chart notes for billing, and facilitate smooth patient discharges through daily coordination with centers.

Excellent communication with patients, physicians, and hospital staff is essential.

Qualifications

• Excellent communication skills and ability to interact with patients, physicians and hospital staff daily.
• Gains knowledge of Medicare coverage guidelines and documentation requirements including CMNs.
• Ability to read and interpret safety rules, operating manuals and procedure documents.
• Proficient in writing routine reports and correspondence.
• Able to speak before groups of customers or employees.

Responsibilities

• Stock vehicle daily with equipment, disposables, paperwork, and marketing literature.
• Make rounds to contact case managers at each facility to identify discharge equipment needs.
• Coordinate with centers to schedule home setup of equipment for O2 discharges.
• Explain coverage criteria to case managers and patients.
• Complete setup paperwork daily for delivered equipment.
• Assist with CMNs and chart notes required for billing.

Skills

Communication

Medicare knowledge

Documentation

Public speaking

Mathematics basics

Education

High school diploma or GED

Job description

The Liaison will interact daily with hospital case managers at each facility assigned to deliver and set up O2 portability, nebulizers, and small DME items for patient discharge. The Liaison will provide education on insurance criteria and documentation requirements, equipment, and programs available to benefit patients and to facilitate discharge.

Job Responsibilities:

• Stock vehicle daily with necessary equipment, disposables, patient setup paperwork and marketing literature needed for that day
• Make rounds to contact all case managers each day at each facility assigned to them to let them know they are at the facility should case managers identify a patient discharge equipment need
• Communicate with center throughout the day on O2 discharges so that center can schedule SR to complete home set up of equipment
• Understand and communicate coverage criteria to case managers and patients as applicable
• Complete setup paperwork daily for all equipment delivered
• Assist with getting CMNs and chart notes as requested by center daily required for billin

• Excellent communication skills, comfortable interacting with patients, physicians, and hospital staff on a daily basis
• Gain knowledge of basic Medicare coverage guidelines and documentation requirements including CMNs, responsible for gathering this information for reimbursement
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or employees
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Compute rate, ratio, and percent
• Draw and interpret bar graphs
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

Education and Experience:

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Physical Demands:

The employee must occasionally lift and/or move up to 100 pounds.