Hospital Crisis Response Worker

University-of-Uta

South Salt Lake (UT)

On-site

USD 40,000 - 60,000

Full time

8 days ago

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Job summary

University of Utah Health Hospitals and Clinics seeks a Hospital Crisis Response Worker to assess individuals in crisis within a hospital setting and arrange appropriate crisis stabilization and referrals. The role collaborates with local mental health authorities across Utah and requires critical crisis management skills.

Successful candidates will demonstrate strong communication, customer service, and the ability to work under pressure while maintaining professional demeanor.

Qualifications

Bachelor’s degree in a human service related field; required licensing or certification in crisis work.
Current RQI Healthcare Provider eCredential to be obtained within 30 days of hire.
Additional license requirements determined by the hiring department may apply.

Responsibilities

Actively engage clients and establish a respectful, non-judgmental relationship.
Assess problems using open questions to understand the crisis situation.
Ask closed questions focused on safety, including suicide risk prompts.
Evaluate risk, determine needed services, and connect to resources.
Coordinate with local mental health authorities and document notes.

Skills

Typing 30 WPM

Excellent customer service

Verbal and written communications

Computer literacy/Microsoft Office

Professional demeanor under stress

Multitasking in fast-paced settings

Cultural awareness/inclusivity

Education

Bachelor’s degree in human services

Tools

Microsoft Office

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

A Hospital Crisis Response Worker, working in hospital based crisis setting as part of the Utah Statewide crisis response system, will assess individuals experiencing a self-defined crisis situation, leading to appropriate crisis stabilization and making appropriate referrals. A Crisis Worker may perform screening and triage, psycho-social support, and connection to appropriate resources. Services also include collaboration with local mental health authorities in the state of Utah.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Actively engage, and make psychological contact, quickly establishing non-judgmental, understanding, and respectful relationship.
Understand and define problems utilizing open ended questions on the what, how, when, where, who continuum to obtain a clear picture of the situation.
Utilize closed ended questions that obtain information specific to the safety of the individual. This may include suicide prompt questions.
Assess life-threatening situations, including risk of suicide and/or homicide, evaluate safety, acuity/danger and determine medically necessary services.
Mobilize community resources in an efficient and effective manner, and make plans to alleviate the immediate threat/risk.
Record keeping and policy implementation (e.g. recording essential notes in succinct form within the same work shift so they are useful to the next worker).
Use of the consultative process, e.g. knowing who to call under what conditions.

Knowledge / Skills / Abilities

Ability to type at least 30 WPM.
Ability to provide excellent customer service and a willingness to go above and beyond to meet the needs of the customer.
Demonstrated excellence in verbal and written communications.
Demonstrated computer literacy, including working knowledge of Microsoft Office applications.
Ability to maintain a professional demeanor and high productivity in stressful or difficult situations.
Ability to prioritize and multi-task in a fast paced environment.
Ability to report to work on time and avoid unnecessary absenteeism.
Demonstrated awareness towards people with various identities from different cultural backgrounds.
Knowledge of basic suicidology, including suicide assessment of desire, intent, capability, and buffers.
Intervention strategies including active engagement, active rescue, and collaboration, emphasize safety and prevention.
Knowledge of voluntary and involuntary hospitalization criteria and procedures.

Qualifications

Required

Candidates must be eligible to apply for the State Crisis Worker Certification within a year using one of the following methods OR be granted a certification through an exemption from the State:

(a) Individuals licensed under Utah Department of Professional Licensing for any health or behavioral health license;
(b) Individuals with a minimum of bachelor’s degree in a human service related field;
(c) Individuals certified as a Certified Peer Support Specialist for a minimum of one year;
(d) Individuals certified as Case Managers for a minimum of one year; or
(e) Individuals certified as Family Resource Facilitator for a minimum of one year.

Licenses Required

Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

* Additional license requirements as determined by the hiring department.

Preferred

One year customer service experience.

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

This position involves moderately intensive work that may exert up to 50 pounds and may consistently require lifting carrying, pushing, pulling, or otherwise moving objects such as medical equipment, or patients while providing care in a psychiatric setting.
Workers in the position may be exposed to infection diseases.

Physical Requirements

Listening, Sitting, Standing

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affirmpative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Details

Requisition Number 86307

Reg/Temp Regular

Employment Type Full-Time

Shift Evening

Work Schedule Sunday - Tuesday 12 PM - 10 PM

Clinical/Non-Clinical Status Non-Clinical

Location Name Kem And Carolyn Gardner Mental Health Crisis Care Center

Workplace Set Up On-site

City South Salt Lake

State UT