Hospital Communications Representative/Telecom Dispatcher/PBX

University of Washington; Seattle (WA); On-site; USD 30,000 - 37,000; Full time

Job summary

University of Washington Medicine is seeking a Hospital Communications Representative/Telecom Dispatcher/PBX for UW Medicine.

This 100% FTE day-shift role supports UWMC and Harborview with 24/7 dispatch operations and paging for patients, families, and staff. The position requires strong customer service and teamwork in a fast-paced hospital telecommunications environment.

Qualifications

• High School Diploma or GED plus one year experience as Telephone Communications Operator or equivalent.
• Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills and ability to work in a team.

Responsibilities

• Answer all incoming calls to the medical centers' main telephone numbers.
• Transfer external and internal calls and provide visitor information.
• Receive and dispatch emergency communication calls including trauma codes and code blues.
• Provide paging services for patients, staff, and medical providers; monitor alarms.

Skills

Customer service

Teamwork

Computer skills

Education

High school diploma

Job description

Job Description

Hospital Communications Representative/Telecom Dispatcher/PBX.

• 100% FTE
• Day Shift

Job Description

UW Medicine Operator Services has an outstanding opportunity for a Hospital Communications Representative/Telecom Dispatcher/PBX.

WORK SCHEDULE

• 100% FTE
• Day Shift
• Saturday-Wednesday 6:45am-3:15am

POSITION HIGHLIGHTS

• Bringing a friendly voice to connect callers to their destination is an important part of the patient and family centered care provided at the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC)
• Provide prompt courteous service using your excellent communications skills with internal and external customers
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First

DEPARTMENT DESCRIPTION

UW Medicine Telecom Team provides 24/7 coverage answering the UWMC and HMC switchboards

Our team values excellent customer service, timely response, accurate dispatch and paging, and courteous processing of calls

We receive, and route calls for our patients, their families, and staff

PRIMARY JOB RESPONSIBILITIES

• Answer all incoming calls into the main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls to include trauma codes, code blue, and other medical emergencies
• Paging services for patients, staff, and medical providers
• Monitor and respond to alarms

REQUIREMENTS

• High School Diploma, or GED Certificate; AND one year of experience as a Telephone Communications Operator, or equivalent. Six months of additional qualifying experience may substitute for required education.
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.

Compensation, Benefits And Position Details

Pay Range Minimum:

$21.63 hourly

Pay Range Maximum:

$26.63 hourly

Benefits:

Other Compensation:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.