Hospital Clerk

Appalachian Regional Healthcare (ARH); Hazard (KY); On-site; USD 17,909,000 - 24,797,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) seeks a Hospital Clerk to register, admit, transfer, and discharge patients while ensuring accurate billing and patient accounts receivable.

The role involves front-desk reception, patient information duties, and interaction with insurers under HIPAA guidelines. Strong typing, Office Suite skills, and ability to work in a busy hospital environment are required.

Qualifications

• Must type at least 60 words per minute.
• Proficient in Word and Excel; able to operate standard office equipment.
• Strong interpersonal skills for dealing with patients and the public.

Responsibilities

• Register, admit, transfer, and discharge patients efficiently and maintain accurate billing records.
• Serve as hospital receptionist and operate communications systems in line with HIPAA.
• Maintain inpatient roster and report admissions and discharges daily.
• Explain payment options and refer unusual cases to supervisor.
• Process patient billing and maintain records promptly.
• Explain insurance benefits within HIPAA guidelines.
• Handle cashier duties and balance drawer daily.
• Print claims daily and manage patient records in STAR system.
• Contact insurers and providers for billing information.
• Assist with chart preparation and file records in Medical Records.
• Verify daily charges and accuracy.
• Attend workshops to stay updated on duties.
• Perform other related duties as assigned.

Skills

Typing 60 wpm

Public interaction

Education

High School Diploma or GED

Tools

STAR System

Claims Administrator

Laser Arc

Meda

Job description

Overview

The Hospital Clerk is responsible for efficient and courteous registration, transfer, and discharge of patients, and maintaining current and accurate patient accounts receivable ensuring that proper payors are billed and claims go out clean.

Responsibilities

• Determines patient's needs by admitting to hospital or referring to appropriate facility and escorts patient to proper area or arranges for transportation and prepares all necessary records relating to admission, payment, and discharge of patient.
• Serves as general receptionist for the hospital, operates communication systems, and provides general information concerning the hospital and/or patient's condition in accordance with hospital and HIPAA guidelines.
• Maintains a roster of inpatients by name, bed number, and reports daily on admissions and discharges.
• Interviews patients, relatives or others responsible to determine payment arrangements and refers unusual cases to immediate supervisor.
• Performs all necessary tasks to implement, maintain and produce patient billing, records and reports in an efficient and timely manner.
• Answers inquiries on patient accounts and advises patient on insurance benefits within HIPAA guidelines.
• Performs cashier duties, e.g., receipts of payments and issuance of receipts.
• Balances the cashier drawer daily.
• Assists with preparation of advance deposit memoranda and recommended account write-offs.
• Prints claims daily.
• Operates various office equipment.
• Contacts patients, doctors' offices or others for information necessary to properly complete insurance or other type billings (insurance, Medicare, Workers Comp., PEIA, Blue Cross, Medicaid, etc.).
• May pull patient charts for appointments and/or admissions, assemble patient discharges, and file charts appropriately in the Medical Records department.
• Checks daily reports to determine that appropriate charges have been made.
• Maintains patient accounts on the STAR System.
• Operates computer systems (STAR, Claims Administrator, Laser Arc, Meda), navigates internet websites for insurance, provides spreadsheet reports, and provides correspondence electronically.
• Attends workshops pertaining to the position to stay abreast of constant changes (V-Tel, conference calls, etc.).
• Performs other related duties as assigned.

Qualifications

Education

• High School Diploma or GED Equivalent.

Experience

• One year experience in an office or one year business school education desired.
• Past experience in dealing with public is desired.
• Three (3) to six (6) months on-the-job training is required to attain proficiency of performance of assigned duties and responsibilities.

Required Skills, Knowledge & Abilities

• Must operate routine office machines, including but not limited to postage meter, typewriter, display terminal and terminal printing, adding machine and fax machine.
• Must be computer literate in Word and Excel.
• Must be able to type 60 words per minute accurately.

Physical Requirements

• Must possess physical abilities to endure sitting, standing, walking, bending, lifting, carrying, pushing and pulling.
• Must be capable of exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Physical Demand requirements are in excess of those for Sedentary Work.