Hospital Cashier

Insight Hospital and Medical Center; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight Hospital and Medical Center in Chicago is looking for a Financial Counselor. The role involves assisting patients with healthcare funding options, advising on financial responsibilities, and managing patient accounts to ensure proper reimbursement. Ideal candidates will have experience in healthcare environments and strong analytical and communication skills.

Benefits

Health, vision, and dental insurance

Disability and life insurance

Qualifications

• Two years of experience in a hospital, clinic, insurance, or managed care environment.
• Knowledge of insurance guidelines and regulations.
• Able to mentor new staff.

Responsibilities

• Assist patients in seeking healthcare funding and payment options.
• Analyze financial data to determine eligibility for government assistance.
• Manage patient accounts and document all interactions thoroughly.

Skills

Communication

Interpersonal Skills

Analytical Skills

Attention to Detail

Education

High school diploma or equivalent

Associate’s degree or equivalent experience preferred

Tools

Microsoft Office

Job description

WE ARE INSIGHT:

At Insight Hospital and Medical Center Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents to build a full-service community hospital in the Bronzeville area of Chicago. We aim to create a comprehensive plan to increase services and meet community needs. With a growing team dedicated to delivering world-class service, our mission is to provide the most compassionate, loving, expert, and impactful care in the world. Join the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you are interested in being part of our future team, please apply now!

GENERAL SUMMARY:

Under the leadership of the Patient Access Director/Manager, the Financial Counselor is responsible for assisting patients/guarantors in seeking healthcare funding (e.g., Charity Care, Medicaid) and establishing payment options. Responsibilities include educating patients on their financial obligations and insurance benefits, helping secure coverage via government programs, and managing patient accounts until discharge. The role aims to maximize hospital reimbursement while supporting patients with available financial assistance options. Cashiering and customer service duties are also included.

All duties are to be performed confidentially, aligned with Mercy Hospital and Medical Center's mission, values, and behaviors. Employees are expected to provide high-quality care, service, and kindness to patients, staff, physicians, volunteers, and guests.

Duties and Responsibilities:

• Identify appropriate funding sources based on patient needs, collect supporting documentation, and assist patients in the application process.
• Advise patients/guarantors on financial responsibilities, third-party payer requirements, and external financial resources.
• Establish and counsel on payment plans, assisting with applications for funding sources and financial assistance programs.
• Analyze financial and eligibility data to determine potential government assistance eligibility and complete necessary documentation within deadlines.
• Manage payment options such as spend down eligibility, out-of-network coverage, and COBRA.
• Inform patients about discount programs and assist with application processes.
• Follow up on eligibility applications and review accounts in pending status.
• Provide financial counseling pre-service, at time of service, and post-service for uninsured and underinsured patients.
• Update demographic, financial, and insurance information through interviews.
• Review inpatient accounts without insurance to maximize benefits.
• Document all interactions and actions thoroughly.
• Set up payment arrangements within hospital guidelines.
• Perform financial counseling across various patient types and review self-pay accounts daily.
• Communicate with patients, families, third-party payers, and external agencies.
• Coordinate with hospital departments like Pre-Certification, Social Services, and Utilization Review.
• Inform patients of liabilities and collect payments, including co-pays and deductibles.
• Calculate patient liabilities and assess their ability and propensity to pay.
• Post payments and provide receipts, reconcile accounts, and generate daily transaction reports.

Required Knowledge, Skills, and Abilities:

• High school diploma or equivalent; an associate’s degree or equivalent experience preferred.
• At least two years of experience in a hospital, clinic, insurance, or managed care environment, with knowledge of insurance guidelines and regulations.
• Excellent communication, interpersonal, and computer skills, including proficiency in Microsoft Office.
• Attention to detail, analytical skills, and knowledge of medical and insurance terminology.
• Ability to adapt to workflow changes, prioritize tasks, and work effectively in a team.
• Ability to mentor new staff as needed.

Benefits:

• Health, vision, and dental insurance, eligible after 30 days.
• Disability and life insurance, available after 30 days.

Insight employees are required to be vaccinated against COVID-19, with accommodations for medical or religious reasons. Insight is an equal opportunity employer valuing diversity.