Hospital Call Center Operator- Hospital Lines (days)- remote work option available

Talentify.io; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare organization is seeking a Hospital Call Center Operator. This role involves managing communications between patients and medical staff, providing excellent customer service in a high-volume environment. The position offers remote work options after an initial onsite orientation, along with comprehensive benefits and opportunities for career advancement.

Benefits

Employer-funded Pension Plan

Paid Time Off

Comprehensive Medical, Dental, & Vision Benefits

Opportunity for career advancement

Qualifications

• Minimum of three years of customer service experience in a fast-paced environment.

Responsibilities

• Serve as a central link of communication between employer, patients, and medical staff.
• Answer calls in a high call volume environment within a 24/7 department.
• Deliver excellent customer service while managing difficult situations.

Skills

Customer Service

Teamwork

Communication

Education

High School Diploma

Tools

Keyboarding

Computer Skills

Job description

Hospital Call Center Operator - Hospital Lines (Days) - Remote Work Option Available

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• Opportunity for career advancement and growth within the organization
• Remote work option available 1-2 months after onsite orientation
• Employer-funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Supportive and collaborative work environment

Why Consider This Job Opportunity

• Opportunity for career advancement and growth within the organization
• Remote work option available 1-2 months after onsite orientation
• Comprehensive Medical, Dental, & Vision Benefits
• Employer-funded Pension Plan, vested after five years (Voluntary 403B)
• Paid Time Off (accrued from day one)
• Supportive and collaborative work environment

What To Expect (Job Responsibilities)

• Serve as a central link of communication between the employer, patients, medical staff, and the general public
• Answer calls in a high call volume environment within a 24/7 department
• Respond to information and messaging requests for multiple hospitals and healthcare practitioners
• Make appropriate decisions and problem-solve to address messaging of providers related to patient care
• Deliver excellent customer service while managing difficult and emotional situations

What Is Required (Qualifications)

• High school diploma or equivalent required
• Minimum of three years of customer service experience in a fast-paced environment, such as a call center, physician's office, hospitality, or retail/service industry
• Strong keyboarding and computer skills
• Ability to work effectively in a team environment and remain calm under stress
• Demonstrated empathy and positive communication skills

How To Stand Out (Preferred Qualifications)

• Bilingual skills are a plus
• Call center experience preferred

Additional Information

We prioritize candidate privacy and champion equal-opportunity employment. Our role is to connect outstanding candidates with a top-tier employer. We are not the Employer of Record for this position.