Hospital Based Patient Advocate

Elevate Patient Financial Solutions®; Jackson (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical Insurance

401K Match

PTO

Holidays

Floating Holidays

Elevate Day

Pet Insurance

Referral Bonus

Teamwork Culture

Career Growth

Job summary

Elevate Patient Financial Solutions seeks a Hospital Based Patient Advocate to guide uninsured hospital patients through medical and disability assistance programs. This full-time, onsite role at a Jackson, TN hospital requires bedside visits, document gathering, and helping patients complete applications.

You will meet with patients face-to-face, document thoroughly, and work toward the 98% bedside screening benchmark while collaborating with hospital staff and counselors. Training is provided.

Qualifications

• Some college coursework preferred.
• Prior hospital experience preferred.
• Adaptability with changing processes and government programs.
• Professional experience with state and federal programs.
• Critical thinking skills required.
• Ability to navigate hospital facilities and patient rooms during shifts.
• Proficient in Microsoft Office, especially Excel and Outlook.
• Clear oral and written communication with diverse individuals.
• Ability to multitask to meet metrics in a fast-paced setting.
• Dress in accordance with client dress code.
• Hybrid role requires compliant home internet and private workspace per policy.

Responsibilities

• Screen uninsured hospital patients bedside to determine eligibility for federal, state, and local assistance.
• Complete and follow through on applications until approved.
• Document cases accurately in Elevate PFS and hospital systems.
• Provide exceptional customer service at all times.
• Maintain and manage the assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and counselors.
• Handle calls and track paperwork for enrollment and renewal of Medicaid patients.
• Maintain timely contact with applicants and government agencies by phone or queue rules.
• Assist applicants with gathering reports and scheduling transportation if needed.
• Conduct in-person community visits when required to obtain documentation.
• Inform clients about approvals or denials promptly per protocols.
• Attend ongoing training to stay updated on rules for programs.

Skills

Critical thinking

Multitasking

Communication

Adaptability

Hospital navigation

Relationship building

Education

Some college coursework

Tools

Microsoft Office

Excel

Outlook

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Jackson, TN, with a Tuesday - Saturday schedule from 8:00am - 4:30pm.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Hospital Based Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside.

Essential Duties And Responsibilities

• Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both Elevate PFS and hospital systems on all cases worked.
• Provide exceptional customer service skills at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make out-bound calls, and track all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Conduct in-person community visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• Other duties as assigned.

Qualifications And Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities.

• Some college coursework preferred
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Hybrid positions require home internet connections that meet the Company’s upload and download speed criteria. Hybrid employees working from home are expected to comply with Elevate’s Remote Work Policy, including but not limited to working in a private and dedicated workspace where confidential information can be shared in accordance with HIPAA and PHI requirements.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer