Hospital Based Bilingual Patient Advocate

Elevate Patient Financial Solutions®; Falls Church (VA); In loco; USD 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, Dental & Vision Insurance

401K with strong employer match

Paid time off and holidays

Holidays and floating days

Pet Insurance

Employee referral bonus

Descrizione del lavoro

Elevate Patient Financial Solutions is seeking a Hospital Based Bilingual Patient Advocate in Falls Chruch, VA. This full-time, onsite role supports uninsured hospital patients by guiding them through federal/state program applications.

You will assess eligibility, complete applications, and coordinate with hospital staff to achieve high bedside screening benchmarks. Spanish-English fluency is required to serve diverse patients.

Competenze

• High School Diploma or GED preferred; required by client in some cases.
• Hospital experience preferred.
• Adapt to changing processes, systems, and programs.
• Experience with state/federal programs is a plus.
• Strong written and verbal communication in English and Spanish.
• Ability to multitask and meet performance metrics in a fast-paced setting.
• Dress according to client dress code.

Mansioni

• Screen uninsured hospital patients at bedside for eligibility.
• Complete applications and follow through to approval.
• Document cases accurately in MPower and hospital systems.
• Provide exceptional customer service at all times.
• Attend trainings to stay updated on programs and rules.
• Maintain work queue and coordinate with hospital staff.
• Handle calls and track enrollment and renewals via MPower.
• Maintain timely contact with applicants and agencies by phone.
• Assist with gathering reports and arranging transportation when needed.
• Request home visits to obtain documentation when needed.
• Inform clients of approvals/denials promptly.
• Stay informed on rules and regulations and apply knowledge.
• Maintain regular attendance and perform other duties.

Conoscenze

Customer service

Bilingual English/Spanish

multitasking

Communication

Adaptability

Critical thinking

Teamwork

Attention to detail

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite (Excel, Outlook)

Descrizione del lavoro

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Falls Chruch, VA, with a Monday-Friday schedule from 8:00 AM to 4:30 PM, rotating weekends (1 per month) and holidays (2-3 per year).

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.

Essential Duties And Responsibilities

• Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Request home visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• All other duties as assigned

Qualifications And Requirements

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Ability to multitask
• Ability to function in a fast-paced environment

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer