Hospital Based Bilingual Patient Advocate

Elevate Patient Financial Solutions®; Amarillo (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K match

PTO 15 days

7 holidays

Job summary

Elevate Patient Financial Solutions is hiring a Hospital Based Bilingual Patient Advocate in Amarillo, TX. This full-time, onsite role places you in a hospital setting, guiding uninsured patients through Medicaid and other programs to obtain financial assistance.

You will meet patients face-to-face and work with English and Spanish speakers, providing empathetic support. You will screen patients, complete applications, document outcomes, and collaborate with hospital staff to ensure efficient

Qualifications

• Fluent in English and Spanish for patient interactions.
• Experience communicating with patients and family members.
• Experience navigating government programs is a plus.

Responsibilities

• Screen uninsured hospital patients at bedside for eligibility for federal, state, and local programs.
• Complete applications and track status through to approval.
• Document cases accurately in MPower and hospital systems.
• Provide exceptional customer service at all times.
• Attend ongoing trainings to stay current on applicable rules.

Skills

Bilingual (Spanish/English)

Strong communication

Customer service orientation

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Make a real difference in patients’ lives—join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Amarillo, TX, with a Monday-Friday schedule from 8:00 AM to 5:00 PM, Rotating Saturday's and Holiday's 7:00am-11:00am.

Bring your passion for helping others and grow with a company that values your impact. In 2024, our Advocates helped over 823,000 patients secure the Medicaid coverage they needed. Elevate’s mission is to make a difference. Are you ready to be the difference?

As a Hospital Based Bilingual Patient Advocate, you play a vital role in guiding uninsured hospital patients through the complex landscape of medical and disability assistance. This onsite, hospital-based role places you at the heart of patient financial advocacy—meeting individuals face-to-face, right in their hospital rooms, to guide them through the process of identifying eligibility and applying for financial assistance. Your presence and empathy make a real difference during some of life’s most vulnerable moments.

Job Summary

The purpose of this position is to connect uninsured hospital patients to programs that will cover their medical expenses. As a Patient Advocate, you will play a critical role in assisting uninsured hospital patients by evaluating their eligibility for various federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions. Your primary objective will be to guide patients face-to-face through the application process, ensuring thorough completion and follow-up. This role is crucial in ensuring that uninsured patients are promptly identified and assisted, with the goal of meeting our benchmark that 98% of patients are screened at bedside. This position is responsible for working as the liaison between the patient in need, the hospital facility and government agencies, proficiently and effectively communicating in English and Spanish.

Essential Duties And Responsibilities

• Screen uninsured hospital patients at bedside in an effort to determine if patient is a viable candidate for federal, state, and/or county medical or disability assistance.
• Complete the appropriate applications and following through until approved.
• Detailed, accurate and timely documentation in both MPower and the hospital systems on all cases worked.
• Provide exceptional customer service at all times.
• Participate in ongoing trainings in order to apply the content learned in dealings with patients and cases.
• Maintain assigned work queue of patient accounts.
• Collaborate in person and through verbal/written correspondence with hospital staff, case managers, social workers, financial counselors.
• Answer incoming telephone calls, make out-bound calls, and track (via MPower) all paperwork necessary to submit enrollment and renewal for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times and arrange transportation if warranted.
• Request home visits as needed to acquire documentation.
• As per established protocols, inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Regular and timely attendance.
• All other duties as assigned

Qualifications And Requirements

• High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred
• Adaptability when dealing with constantly changing processes, computer systems and government programs
• Professional experience working with state and federal programs
• Critical thinking skills
• Ability to maneuver throughout the hospital and patients’ rooms throughout scheduled work shift.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook
• Effectively communicate both orally and written, to a variety of individuals utilizing fluent Spanish and English.
• Ability to multitask to meet performance metrics while functioning in a fast-paced environment.
• Hospital-Based Patient Advocates are expected to dress in accordance with their respective Client’s Dress Code.
• Ability to multitask
• Ability to function in a fast-paced environment

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer