Hospital Administrative Specialist (Patient Services)

Hanker Systems, Inc.; West Hollywood (CA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Hanker Systems, Inc. is seeking a capable Administrative Assistant in West Hollywood, CA. You will be the first point of contact for providers and staff, triaging calls and routing them to the appropriate team members. Strong customer service and 40 WPM typing are required.

Ideal candidates bring healthcare exposure and proficiency with Windows, email, and Teams/Zoom to manage calls, faxes, and general admin tasks efficiently in a busy, hospital-adjacent environment.

Qualifications

• HSD/GED required.
• 2+ years administrative experience.
• Healthcare/hospital experience required.
• Typing speed of 40 WPM.
• Strong customer service and communication skills.
• Computer proficiency with Windows, email, internet-based software, Teams/Zoom.

Responsabilités

• Serve as the first point of contact for providers, laboratories, and stakeholders.
• Answer, triage, and route calls to appropriate staff.
• Handle approximately 1,399 calls/month through the Genesys ACD system.
• Manage approximately 130 incoming electronic faxes/month.
• Provide warm, friendly, and professional customer service.
• Perform general administrative and clerical duties

Connaissances

Customer service

Communication

Typing speed 40 WPM

Administrative support

Formation

HSD/GED

Outils

Windows

Email

Internet-based software

Teams/Zoom

Description du poste

Hanker Systems, Inc. is seeking a capable Administrative Assistant in West Hollywood, CA. You will be the first point of contact for providers and staff, triaging calls and routing them to the appropriate team members. Strong customer service and 40 WPM typing are required.

Ideal candidates bring healthcare exposure and proficiency with Windows, email, and Teams/Zoom to manage calls, faxes, and general admin tasks efficiently in a busy, hospital-adjacent environment.