Hospice - Team Coordinator

Jewish Council for the Aging of Greater Washington; Rockville (MD); In loco; USD 25.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

Disability and life insurance

AD&D

403(b) retirement plan with match

Generous paid leave & holidays

Work-life balance

Professional development opportunities

Descrizione del lavoro

Jewish Council for the Aging of Greater Washington seeks a devoted Team Coordinator for our Hospice team in Rockville, MD. This person will be the first line resource to Hospice Clinical Managers for schedules, staffing, and coordination of patient care, including DME, aides, and medical supplies, all within the Homecare Homebase system.

You will maintain staff availability, ensure compliance with care plans, and support the clinical team with administrative duties in a fast-paced environment.

Competenze

• Associate degree required; bachelor’s level preferred.
• 3–5 years’ experience performing phone work in healthcare.
• Demonstrated organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Demonstrated flexibility and outstanding customer service skills.
• Proficient with MS Office 365 and Homecare Homebase EHR; comfortable with medical terminology.
• Ability to handle confidential information with sensitivity.
• Professional communication with patients, power of attorneys, guardians, physicians, and providers.
• In-office hours: Monday–Friday 10:00am–6:30pm.

Mansioni

• Serve as central point of contact within the Hospice Call-Center.
• Communicate schedule changes and urgent patient needs to families, staff, and providers.
• Relay information such as DME requests and order verifications between parties.

Conoscenze

Phone support

Healthcare exp

Organizational skills

Multitasking

Customer service

MS Office 365

Homecare Homebase

Medical terminology

Confidentiality

Communication

Formazione

Associate degree

Bachelor’s preferred

Strumenti

Homecare Homebase

Descrizione del lavoro

JSSA is looking for a full-time Team Coordinator to join our fast paced Hospice team. This position will be the first line resource to the Hospice Clinical Managers for schedules, staffing, and coordination of the patient’s hospice care including DME, aides, medical supplies, office supplies and any administrative documents to ensure timely and efficient care delivery using the Homecare Homebase electronic health record system.

Responsibilities:

• Central point of contact as one of the primary members of the Hospice Call-Center.
• Effectively communicates schedule changes, urgent patient needs and issues to patients, families, staff, and other healthcare professionals.
• Promptly confirms and relays information such as DME requests, aide coverage, and verification of orders received, between patients, families, staff, and service providers.
• Performs general office duties, and supports the clinical team with any administrative tasks as needed.
• Create schedules, communicate changes, maintaining patient and staff records in the HCHB electronic health records (EHRs), managing staff availability, and ensuring compliance with care plans and agency policies.

Qualifications:

• Associate degree. Bachelors' level preferred.
• 3-5 years’ experience performing phone related work under pressure in the healthcare field.
• Demonstrated organizational and time management skills.
• Able to multitask and work in a fast-paced environment.
• Demonstrated flexibility, adaptability, and outstanding customer service skills.
• Highly proficient with MS Office 365 applications, Homecare Homebase Electronic Medical Record, and other databases.
• Familiarity and comfort with medical terminology.
• Ability to manage confidential information with sensitivity.
• Capable of communicating professionally with patients, power of attorneys, legal guardians, primary care physicians and other community/medical providers.
• Able to work in the office Monday through Friday from 10:00am-6:30pm.

We offer:

• Hourly rate range starts at $22.00.
• Medical, dental, vision, disability, life and AD&D
• 403(b) retirement savings plan with match
• Generous leave and holiday benefits
• Work-life balance and collaborative team environment
• Many opportunities for personal and professional development
• and much more...