Hospice Resource Team Assistant

Agrace; Janesville (WI); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Free parking

Health, dental, vision insurance

Retirement plans with employer match

Generous PTO & holidays

Comprehensive onboarding & career dev

Job summary

Agrace, a nonprofit hospice and palliative care provider, is seeking a Resource Team Assistant in Janesville with hybrid eligibility. The role supports homecare and resource clinical teams, focusing on staff scheduling, timekeeping, and meeting coordination to ensure regulatory compliance.

The position is full-time, Monday–Friday, 8:00AM–4:30PM, with weekend and holiday rotations. Strong communication and Microsoft Office skills are required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines.
• Ability to work effectively and cooperatively with others.
• Ability to maintain professional boundaries with patients, families and co-workers.
• Ability to maintain confidentiality.
• Intermediate Microsoft Office skills.
• Ability to use multi-line phone systems, messaging systems, and teleconference systems.
• Intermediate electronic health records skills.

Responsibilities

• Coordinate staffing to meet patient needs and build new hire schedule templates.
• Process employee timesheets in timekeeping software; review timesheets and report discrepancies to Resource Manager.
• Coordinate general meetings: scheduling, invitations, agendas, rooms, materials.
• Triage calls to and from clinical staff; relay messages and troubleshoot.
• Run reports at required intervals; ensure compliance with policies and regulations.
• Complete new hire preparatory duties and participate in internal groups and committees.

Skills

Verbal communication

Written communication

Organization & prioritization

Teamwork

Confidentiality

Microsoft Office

Phone systems

EHR systems

Tools

Timekeeping software

Microsoft Office Suite

Electronic Health Records

Job description

Job Details: Job Location: Janesville, WI - Janesville, WI, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Non-Driving, Job Shift: AM, Job Category: Admin - Clerical, Location: Madison, WI (Role is Hybrid eligible)

Full-time 1.0 FTE (40HRs/week) | Day Shift | Monday-Friday | 8:00AM-4:30PM

Includes weekend rotation (every 3rd), and holiday (2/year) rotations

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Resource Team Assistant is responsible for providing administrative support to the homecare and resource clinical teams. Responsibilities include scheduling of staff and reviewing staff time sheets; coordinating and facilitating department meetings; and ensuring fulfillment of agency regulatory requirements.

Key Responsibilities

Staff Scheduling and Timekeeping:

• Coordinate staffing to meet patient needs
• Build new hire schedule templates
• Process employee timesheets in timekeeping software; review and track online staff punches and time sheet entries; report discrepancies to Resource Manager
• Track staff schedules, update appropriate calendars and templates
• Assist Resource Manager with PTO requests, approvals, and denials
• Report staff scheduling concerns to Resource Manager

Administrative Support:

• Coordinate general meetings, including scheduling, sending invitations, preparing materials and agendas, reserving rooms, assisting with technology, taking and distributing meeting notes, etc.
• Generate and distribute team correspondence
• Triage calls to and from clinical staff; relay messages and troubleshoot
• Run reports at required intervals
• Hospice Admission paperwork corrections and remote administrative support

Other Duties:

• Complete new hire preparatory duties
• Participate in internal work groups, meetings and committees relative to position responsibilities.
• Ensure compliance with Agrace policies and protocols, state, federal, and other regulations.

The above are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

You Bring (Qualifications)

• Excellent verbal and written communication skills
• Ability to organize, prioritize, maintain flexibility, and manage a complex workload with minimal supervision while meeting deadlines
• Ability to work effectively and cooperatively with others
• Ability to maintain professional boundaries with patients, families and co-workers
• Ability to maintain confidentiality
• Intermediate Microsoft Office skills
• Ability to use multi-line phone systems, messaging systems, and teleconference systems
• Intermediate electronic health records skills

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in which every Agrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.