Hospice Patient Care RN Manager

Gentiva Health Services, Inc.; Daphne (AL); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Mileage Reimbursement

Generous Paid Time Off

Tuition Assistance (ASN to BSN, BSN to

CEUs

Life & Long-Term Disability Insurance

Voluntary Benefits (Pet, Critical Illl

Job summary

Advance Hospice Care in Daphne, AL is seeking a Patient Care Manager to oversee clinical operations and ensure compliant hospice services. Reporting to the Executive Director, you will coordinate care, mentor staff, and lead performance improvements to deliver compassionate, high-quality patient care.

You will manage visit schedules, triage referrals, chair IDG meetings, and ensure regulatory compliance with Medicare/Medicaid and ACHC standards while fostering teamwork across a diverse care team.

Qualifications

• Current RN license in the state of employment.
• Graduate of an accredited nursing program.
• Minimum of 3 years direct patient care experience, incl 2 years in hospice or home-based care.
• Knowledge of hospice principles, regulatory compliance (Medicare, Medicaid, JCAHO, ACHC).
• Strong leadership, interpersonal and organizational skills, with ability to mentor staff.

Responsibilities

• Oversee and direct patient care services to ensure high-quality hospice care.
• Manage visit scheduling and prioritize based on clinical judgement.
• Triage incoming referrals and medical concerns promptly and compassionately.
• Lead IDG meetings and document minutes with care plans.
• Mentor, train, and support associates on quality and compliance.
• Ensure care delivery meets federal, state, and local regulatory standards.

Skills

Leadership

Clinical supervision

Regulatory compliance

Patient care coordination

Communication skills

EMR proficiency

Education

RN license

Graduate of accredited nursing program

BSN preferred

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will:

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required):

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace