Hospice Patient Care RN Manager

Gentiva; Indianapolis (IN); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) with match

Career advancement

Paid time off

Mileage reimbursement

Wellness program

CEUs

Education support

Life insurance

Voluntary benefits

Job summary

Gentiva in Indianapolis, IN is seeking a dedicated Hospice Patient Care Manager to lead clinical excellence and oversee patient care delivery. You will coordinate care, schedule visits, triage referrals, and mentor staff to ensure compassionate, compliant hospice services.

The role reports to the Executive Director and emphasizes regulatory compliance, performance improvement, and coordinating an Interdisciplinary Group to optimize patient outcomes. RN license required.

Qualifications

• Current RN license in Indiana
• Minimum of 3 years direct patient care, including 2 years in hospice or home health
• Demonstrated ability to apply hospice principles, regulatory standards (Medicare/Medicaid/JCAHO/ACHC)
• Strong leadership and mentoring skills
• Competency in clinical documentation and technology systems

Responsibilities

• Oversee and direct patient care services to ensure quality hospice care
• Manage visit scheduling and prioritization based on clinical judgment
• Triage incoming referrals and medical concerns promptly and compassionately
• Lead Interdisciplinary Group (IDG) meetings and document minutes
• Mentor, train and support staff to ensure compliance and performance
• Ensure care delivery meets regulatory and company standards
• Support performance improvement initiatives and operational efficiencies

Skills

RN license

Leadership

Regulatory knowledge

IDG leadership

Education

BSN

Accredited nursing program

Tools

EMR systems

Telehealth platforms

Job description

Overview

Advance Hospice Care. Lead Clinical Excellence. Inspire Compassionate Teams.

We are seeking a dedicated Patient Care Manager to join our hospice team. Reporting directly to the Executive Director or Administrator, you will oversee patient care activities to ensure the delivery of high-quality, compliant hospice services. This leadership role involves managing clinical operations, coordinating care, and developing staff to uphold the highest standards of patient care and regulatory compliance.

As a Hospice Patient Care Manager, You Will

• Oversee and direct patient care services to ensure the delivery of high-quality hospice care
• Manage visit scheduling, including reassigned, missed, declined, or rescheduled visits—making decisions based on clinical judgment and priority
• Triage incoming phone referrals and medical concerns in a timely, compassionate, and professional manner
• Lead or facilitate Interdisciplinary Group (IDG) meetings, including presenting patient updates, reviewing charts, coordinating care plans, and documenting minutes
• Serve as a mentor, trainer, and clinical support to associates, supporting development, performance, and compliance
• Ensure all care delivery meets federal, state, and local regulatory standards, as well as company policies and procedures
• Support performance improvement initiatives, quality assessments, and operational efficiencies within your location

About You

Qualifications – What You’ll Bring:

• Current RN license in the state of employment
• Graduate of an accredited nursing program
• Minimum of 3 years of direct patient care experience, including 2 years in a hospice or home-based care setting
• Demonstrated ability to apply hospice principles, industry standards, and regulatory compliance (Medicare, Medicaid, JCAHO, ACHC)
• Knowledge and compassion for terminally ill patients and their families
• Ability to lead a diverse care team while adapting to the emotional and clinical needs of patients from various backgrounds
• Strong interpersonal, organizational, and leadership skills
• Competency in clinical documentation and technology systems

Preferred Qualifications (Not Required)

• Bachelor of Science in Nursing (BSN)
• Previous leadership, team management, or supervisory experience in hospice or home health
• Familiarity with EMR systems and telehealth platforms
• Certification in Hospice and Palliative Nursing (CHPN)

We Offer

Benefits For All Associates (Full-Time, Part-Time & Per Diem)

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace