Hospice Office Receptionist

Goodwin Living; Alexandria (VA); On-site; USD 2,066,000 - 3,444,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay

Tuition Assistance

Student Loan Repayment

Citizenship/DACA Support

ESL/Citizenship Tutoring

Job summary

Goodwin Living in Alexandria, VA is seeking an Office Receptionist for the hospice. The role involves front-desk management, phone inquiries, and providing administrative support to ensure smooth office operation.

Ideal candidates bring solid communication skills and a compassionate demeanor for sensitive end-of-life care. Responsibilities include scheduling, mail handling, and maintaining confidential patient records.

Qualifications

• Prior experience in a receptionist or administrative role, preferably in a healthcare or hospice setting.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Ability to maintain composure in stressful situations and handle sensitive information.

Responsibilities

• Maintain a clean, organized, and welcoming reception area.
• Answer and direct incoming phone calls in a courteous and professional manner.
• Take and relay messages accurately, ensuring timely communication.
• Assist with scheduling appointments, meetings, and conference rooms.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain and update patient records, office files, and databases.
• Provide general administrative support (filing, photocopying, faxing).
• Support hospice staff with data entry and special projects.

Skills

Receptionist experience

Healthcare setting

Strong communication

Organizational skills

Education

High school diploma

Tools

Microsoft Office

Job description

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team - it's a global family of individuals who represent more than 70 countries.

Goodwin Living Is Proud To Be Recognized As a Top Workplace In The Greater Washington, D.C. Region By The Washington Post Every Year Since 2019 - And Now Nationally By USA Today. Since 2022, We’ve Also Been Annually Recognized As One Of The Top 100 Employers For Interns By The Top Virginia Employers For Intern Awards. These Honors Are Based Entirely On Feedback From Our Team Members, Gathered Through An Annual Third-party Survey. Here’s What They Say Makes Us Stand Out

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

Schedule

M-F 8-5

Salary

Up to $25 hour

About The Position

The Hospice Office Receptionist serves as the first point of contact for patients, families, visitors, and staff at the hospice. This role involves managing the front desk, answering phone calls, greeting guests, and providing administrative support to ensure the office operates smoothly. The ideal candidate will possess strong communication skills, a compassionate demeanor, and the ability to handle sensitive situations with professionalism and empathy.

Job Duties

• Maintain a clean, organized, and welcoming reception area.
• Answer and direct incoming phone calls in a courteous and professional manner.
• Take and relay messages accurately, ensuring timely communication.
• Assist with email correspondence and other forms of communication as needed.
• Assist with scheduling appointments, meetings, and conference rooms as required.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain and update patient records, office files, and databases, ensuring confidentiality and accuracy.
• Provide general administrative support, such as filing, photocopying, and faxing.
• Support hospice staff with various tasks, such as preparing documents, data entry, and special projects.
• Liaise with vendors, service providers, and other external parties as needed
• Handle sensitive information with the utmost confidentiality and discretion.
• Show empathy and understanding when interacting with patients and families dealing with end-of-life situations.
• Adhere to all privacy regulations and company policies regarding patient information.

Job Requirements

• High school diploma or equivalent required; some college or additional training preferred.
• Prior experience in a receptionist or administrative role, preferably in a healthcare or hospice setting.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines, scanners).
• Ability to maintain composure in stressful situations and handle sensitive issues with care.
• Strong interpersonal skills and the ability to work effectively with diverse groups of people.

A sampling of our many benefits!

Benefits

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day - one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.