Hospice Office Receptionist

Hirebridge; Alexandria (VA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

DailyPay: Get paid the same day

Tuition Assistance

Student Loan Repayment Program

US Citizenship/DACA support

ESL/Citizenship tutoring

Emergency Grants

401(k)

Free meals; fitness center access

Job summary

Goodwin Living in Alexandria, VA seeks a Hospice Office Receptionist to be the first point of contact for patients, families, visitors, and staff. You will manage the front desk, answer calls, greet guests, and provide administrative support to ensure smooth operations.

The ideal candidate has strong communication skills, compassion, and the ability to handle sensitive situations with professionalism. Benefits include PTO, health insurance, tuition assistance, and 401(k).

Qualifications

• High school diploma or equivalent required; some college or additional training preferred.
• Prior receptionist/administrative experience, preferably in healthcare or hospice.
• Strong written and verbal communication; highly organized and capable of multitasking.

Responsibilities

• Maintain a clean, welcoming reception area and greet patients and visitors.
• Answer and direct incoming calls professionally and courteously.
• Relay messages accurately and coordinate scheduling and room bookings.
• Assist with emails and other communications as needed.
• Support scheduling, meetings, and conference rooms as required.
• Manage mail, packages, and deliveries efficiently.
• Maintain patient records and office files with confidentiality.
• Provide general administrative support and assist hospice staff on tasks.
• Coordinate with vendors and external parties while upholding privacy rules.
• Demonstrate empathy when interacting with patients and families facing end-of-life care.

Skills

Effective communication

Front desk experience

Organizational skills

Multitasking

Microsoft Office

Education

High school diploma

Some college preferred

Tools

Microsoft Office Suite

Office equipment

Job description

Celebrated as the #3 Top Workplace in the D.C. region for 2025 by The Washington Post since 2019, Goodwin Living is more than a team – it's a global family of individuals who represent more than 70 countries.

Goodwin Living is proud to be recognized as a Top Workplace in the greater Washington, D.C. region by The Washington Post every year since 2019 — and now nationally by USA Today. Since 2022, we’ve also been annually recognized as one of the top 100 employers for interns by the Top Virginia Employers for Intern Awards. These honors are based entirely on feedback from our team members, gathered through an annual third-party survey. Here’s what they say makes us stand out:

• Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.
• Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.
• Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

Schedule: M-F 8-5

Salary: Up to $25 hour

About the position

The Hospice Office Receptionist serves as the first point of contact for patients, families, visitors, and staff at the hospice. This role involves managing the front desk, answering phone calls, greeting guests, and providing administrative support to ensure the office operates smoothly. The ideal candidate will possess strong communication skills, a compassionate demeanor, and the ability to handle sensitive situations with professionalism and empathy.

Job Duties

• Maintain a clean, organized, and welcoming reception area.
• Answer and direct incoming phone calls in a courteous and professional manner.
• Take and relay messages accurately, ensuring timely communication.
• Assist with email correspondence and other forms of communication as needed.
• Assist with scheduling appointments, meetings, and conference rooms as required.
• Manage incoming and outgoing mail, packages, and deliveries.
• Maintain and update patient records, office files, and databases, ensuring confidentiality and accuracy.
• Provide general administrative support, such as filing, photocopying, and faxing.
• Support hospice staff with various tasks, such as preparing documents, data entry, and special projects.
• Liaise with vendors, service providers, and other external parties as needed
• Handle sensitive information with the utmost confidentiality and discretion.
• Show empathy and understanding when interacting with patients and families dealing with end-of-life situations.
• Adhere to all privacy regulations and company policies regarding patient information.

Job Requirements

• High school diploma or equivalent required; some college or additional training preferred.
• Prior experience in a receptionist or administrative role, preferably in a healthcare or hospice setting.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines, scanners).
• Ability to maintain composure in stressful situations and handle sensitive issues with care.
• Strong interpersonal skills and the ability to work effectively with diverse groups of people.

A sampling of our many benefits!

We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members:

• Paid Time Off
• Health/Dental/Vision Insurance
• DailyPay: Work and get paid the same day!
• Tuition Assistance for Career Development
• Student Loan Repayment Program
• Financial assistance with U.S. Citizenship application or DACA Renewal
• Tutoring for ESL, Citizenship Test & GED
• Staff Emergency Grants
• Retirement Plan- 401(k)
• Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has earned us Top Workplace recognition by The Washington Post since 2019 and, more recently, national recognition by USA Today. These honors reflect the culture our team members foster every day — one rooted in purpose, belonging, and growth.

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.