Hospice Inpatient Unit Lead

Agrace; Madison (WI); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay with free parking

Health, dental, vision insurance

Paid Time Off and holidays

Onboarding and career development

Job summary

Agrace in Madison, WI seeks an IPU Lead to provide operation support, lead scheduling and staffing, and drive day-to-day performance communications across IPU staff.

You will recruit and onboard IPU employees, review payroll with IPU staff, support leadership projects, and ensure training completion while maintaining confidentiality and a patient-centered culture.

Qualifications

• Associate degree in healthcare administration or related field; equivalent combination of education and relevant experience may be considered.
• 5+ years of experience in healthcare, staffing scheduling, team coordination or related field.
• Advanced Microsoft Office Suite experience.
• Excellent customer service and relationship building skills.
• Ability to manage priorities and meet deadlines.

Responsibilities

• Lead IPU scheduling, staffing, and day-to-day performance communications.
• Assist with recruitment, onboarding, retention, and offboarding of IPU staff.
• Review payroll for IPU staff in collaboration with IPU leadership and payroll team.
• Support IPU leadership with projects and training compliance.
• Complete performance evaluations and coaching for IPU staff.

Skills

Customer service

Relationship building

Communication skills

Time management

Conflict resolution

Problem solving

Education

Associate degree (healthcare administration)

Tools

Microsoft Office

Job description

Job Details

Job Location: Madison, WI - Madison, WI, Position Type: Full Time, Salary Range: Undisclosed, Travel Percentage: Non-Driving, Job Shift: AM, Job Category: Admin - Clerical, Location: Madison, WI

Full-time | Day Shift | Monday-Friday | 8:30am-5:00pm

On Call: every other week including the weekend, and 3 holidays per year

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The IPU Lead provides operation support for the Madison IPU staff. The position is responsible for leading IPU scheduling, staffing, and day-to-day performance communications with staff supporting a positive, innovative culture through coaching and problem-solving.

Key Responsibilities

Support Staff

• Assist with the recruitment and onboarding of IPU employees.
• Assist with employee retention and offboarding activities.
• Support the 90‑day preceptor review and annual performance check‑in processes for IPU staff. Lead communication with IPU staff regarding scheduling matters, (i.e. FTE status changes, LOA support).
• Assess staff performance and provide basic feedback, coaching, corrective guidance, and development opportunities.
• Support and facilitate performance‑related conversations.
• Complete performance evaluations in accordance with agency protocols.
• Coach staff to perform within established job description guidelines and maintain boundaries; collaborate with IPU clinical leadership Agrace’s Clinical Education, Quality, and Compliance teams, as appropriate.
• Review and approve payroll for direct reports in collaboration with IPU staff and Agrace’s payroll team.
• Support IPU leadership with projects and initiatives.
• Ensure IPU staff complete all required organizational and role specific training.

Administrative Support

• Support IPU staffing matrix, census/admission reporting, financial oversight, analysis of IPU trends, and quality reporting.
• Review and approve payroll for IPU staff.
• Review monthly attendance reports and flex agreement adherence.
• Support the analysis of employee satisfaction data for the IPU department.

Miscellaneous

• Participates in mandatory educational requirements.
• A part of IPU Leadership meetings, as requested.
• Meets regular attendance requirements as scheduled.
• Performs other duties as assigned.

You Bring (Qualifications)

• Associate degree in healthcare administration, Human Resources, Business Administration, Organizational Leadership, or a related field, preferred. Equivalent combination of education and relevant experience may be considered.
• 5+ years of experience in healthcare, staffing scheduling, team coordination or a related field.
• Advanced Microsoft Office Suite experience.
• Excellent customer service and relationship building skills
• Ability to be flexible and effectively manage priorities, multiple tasks and meet deadlines
• Ability to assess personal safety concerns and take appropriate actions.
• Ability to utilize nonviolent crisis intervention techniques when having contact with potential escalated patients and/or family members who may exhibit violent behavior.
• Ability to maintain organizational confidentiality which includes, but is not limited to, information about patients/families, volunteers, employees, donors and Agrace’s processes.
• Excellent conflict‑resolution skills, organizational skills and time management
• Ability to work effectively and cooperatively with staff, board, volunteers, and the public
• Ability to use current computer technology and software
• Ability to effectively communicate verbally and in writing
• Demonstrates a willingness and aptitude for continuous learning
• Ability to facilitate conversations with employees and leaders
• Experience working with employees and addressing employee concerns, workplace issues, or service needs.
• Experience identifying staffing challenges and helping develop solutions.

Benefits

• Competitive pay with free parking
• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end‑of‑life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in whicheveryAgrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace Health Inc is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.