Hospice Education Specialist

FALCON HOME HEALTH AND HOSPICE; El Paso (TX); On-site; USD 60,000 - 75,000; Full time

Job summary

Remarkable Hospice is seeking a Hospice Education Specialist to expand reach by building relationships with referral sources and educating the community about hospice care.

You will partner with clinical teams, meet monthly referral goals, and represent the organization with professionalism and compassion, delivering presentations to healthcare professionals and community stakeholders.

Qualifications

• High school diploma or equivalent is required; a Bachelor's degree is preferred.
• 1–3 years’ experience in sales, marketing, or business development, preferably in home care or hospice.
• Driver’s license and auto liability insurance; no listing in OIG Excluded Provider Listing; registry/licensure as required by state.

Responsibilities

• Build and maintain relationships with physicians, hospitals, SNFs, assisted living facilities, and other referral partners.
• Visit referral sources regularly to promote hospice services and awareness.
• Represent Remarkable Hospice at health fairs, community events, and networking opportunities.
• Deliver presentations to healthcare professionals and community leaders about hospice care benefits.
• Explain eligibility criteria and hospice philosophy to patients and families.
• Collaborate with intake and clinical teams to ensure smooth transitions from referral to admission.
• Meet or exceed monthly referral and admissions goals.
• Document all contacts, meetings, and activities in the CRM in compliance with HIPAA and policy guidelines.
• Perform other related duties and participate in continuing education.

Skills

Sympathetic care

Hospice regulation knowledge

Trust-based relationships

Read/write directions

Maturity under pressure

Time management

Communication skills

Education

High school diploma

Bachelor's degree preferred

Job description

About Us

At Remarkable Hospice, we believe Hospice care is more than a service—it’s a calling. Every day, our team brings comfort, dignity, and peace of mind to patients and families facing life’s most delicate moments. With compassion at our core, we create a workplace where kindness leads, voices are heard, and every role carries purpose. If you’re looking to make a difference in the lives of others while being part of a team that feels like family, we’d love to welcome you.

Job Summary

As a Hospice Education Specialist, you will help expand our reach and connect more patients and families with the care they deserve by building relationships with healthcare referral sources, educating the community, and representing Remarkable Hospice with professionalism and compassion.

Essential Functions

Referral Source Development

• Build and maintain relationships with physicians, hospitals, skilled nursing facilities, assisted living communities, and other referral partners.
• Conduct regular visits and calls to referral sources to promote awareness of hospice services.

Community Engagement

• Represent Remarkable Hospice at health fairs, community events, and networking opportunities.
• Deliver presentations to healthcare professionals, community leaders, and organizations to build awareness and understanding of the benefits of timely hospice care.

Education & Advocacy

• Communicate eligibility criteria, hospice philosophy, and Remarkable Hospice’s personalized approach to care.
• Advocate for patient and family needs by ensuring access to services when appropriate.

Collaboration with Clinical Teams

• Work alongside intake and clinical teams to ensure smooth transitions from referral to admission.
• Provide market feedback to leadership to support service quality and growth strategies.
• Performance Accountability
• Meet or exceed monthly referral and admissions goals.
• Document all contacts, meetings, and activities in the company CRM in compliance with HIPAA and policy guidelines.

Additional Responsibilities

• Performs other related duties as assigned or requested
• Conforms to all applicable Agency policies and procedures.
• Participates actively in continuing education and in-services.
• Maintains confidentiality of patient information and business trade practices.
• Assumes accountability for reporting incidents and complaints according to Agency policy.

Knowledge / Skills / Abilities

• Sympathetic attitudes towards care of the sick
• Knowledge of hospice regulation and referral processes.
• Proven ability to build trust-based professional relationships.
• Ability to read, write and carry out directions
• Maturity and ability to deal with demands of the job
• Time management
• Strong communication and presentation skills.

Information Management

Treats all information and data within the scope of the position with appropriate confidentiality and security.

• Cooperates fully in all risk management activities and investigations.
• Keeps abreast in changes in health care law.
• Maintains Agency/program compliance with local, state and federal laws.

Additional Requirements

Reliable transportation.

Minimum Position Qualifications

• Education:

High school diploma or equivalent; Bachelor’s degree preferred

• Experience:

One (1) to three (3) years’ experience in sales, marketing, or business development experience, home care or hospice, preferred

• License / Certification:

Driver’s license and proof of current auto liability insurance; No Listing in the OIG Excluded Provider Listing; listed in good standing on state nurse aide registry or requirements of a state licensure program meeting federal regulations.

Environmental Conditions

Works in patient's home in various conditions, possible exposure to blood and body fluids and infectious diseases. Ability to work flexible schedule, ability to travel locally, some exposure to unpleasant weather. Moderate noise level; Category A BBP risk; moderate stress and emotional demands.

Physical Requirements

Prolonged standing and walking required. Ability to move up to 50 lbs. and move patients. Requires working under some stressful conditions to meet deadlines, to identify patient needs, to make quick decisions and notify a supervisor. Requires hand-eye coordination and manual dexterity. Ability to utilize durable medical equipment in the home.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

Equal Employment Opportunity Notice

Equal Employment Opportunity Policy:

It is the policy and practice of the company toabide by all anti-discrimination laws provided for by federal, state, and localstatutes.