Hospice Community Liaison

Three Oaks Hospice; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Three Oaks Hospice, Inc. is seeking a Community Liaison to promote hospice services across our network. This field-based role requires extensive travel (80%) within the assigned territory and involves cultivating relationships with physicians, hospitals, and discharge planners to generate referrals.

The ideal candidate has a healthcare sales/marketing background, strong communication skills, and the ability to work independently while meeting program goals and regulatory requirements.

Qualifications

• Bachelor’s degree preferred; experience may substitute.
• Minimum 1 year of sales/marketing in healthcare.
• 1–2 years hospice/palliative marketing experience preferred.
• Field-based role with 80% travel within assigned geographic area.
• Excellent written and verbal communication; computer literate.

Responsibilities

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referral sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintains relations to increase public understanding of hospice and improve referral sources.
• Continuously conducts market assessments and develops/implements marketing plans to meet budget projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings and related activities as needed.
• Participates in evening/weekend call for admissions as required.
• Maintains confidentiality due to access to sensitive information.
• Follows Medicare, Medicaid and HIPAA regulations.

Skills

Sales in healthcare

Communication skills

Organizational skills

Self-directed

Education

Bachelor’s degree (preferred)

Job description

Come join our team at Three Oaks Hospice and our sister companies. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice care.

Together, we share a unified mission to deliver best-in-class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate-friendly hiring experience.

Why Work for Us:

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth—this is the place to be. Join our team!

We are looking for a passionate Community Liaison to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving.

POSITION SUMMARY:

The Community Liaison is responsible for promoting hospice program and services in accordance with established policies and procedures. Establishes and maintains relationships with physicians, medical professionals, hospitals, nursing facilities, discharge planners, and other programs that refer or potentially refer to hospice. Identifies admissions in the community within assigned territory or accounts to enroll in hospice in a timely manner.

ESEENTIAL DUTIES:

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referrals sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintain ongoing relations to increase public community understanding of hospice program and improve relations with current and potential referral sources.
• Continuously conduct market assessments and develop/implement comprehensive marketing plans designed to meet budgetary projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
• Participates in evening/weekend call for admissions as required and in a competent and responsive manner.
• Maintains a high level of confidentiality at all times due to the access to sensitive information.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid and HIPAA regulations and requirements.
• Always abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned

QUALIFICATIONS:

• Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
• Minimum one (1) years of sales/marketing experience in healthcare.
• One (1) to two (2) years’ experience in hospice/palliative marketing strongly preferred.
• Position is field based and requires 80% travel within assigned geographic area.
• Ability to market collaboratively and productively with customers, referral sources, and the community.
• Excellent written and verbal skills, computer literate.
• Strong organizational, people and problem-solving skills.
• Self-directed, with the ability to work with little supervision.
• Compliant with accepted professional standards and practices.
• Ability to perform in an interdisciplinary setting.
• Valid driver’s license and an automobile that is insured in accordance with state law and in good working order for regular out of office appointment activity.

This is not a comprehensive list of all job responsibilities; a full job description will be provided