Hospice community liaison

Willow Branch Hospice; Park Ridge (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Supportive work environment

Competitive compensation

Team collaboration

Job summary

Willow Branch Hospice seeks a Hospice Community Liaison to serve as the primary representative in assigned communities and referral sources, building relationships with hospitals, physicians, SNFs, home health agencies, and other providers to promote hospice services and referrals.

The role educates patients, families, and partners about hospice eligibility, benefits, and services while supporting organizational growth and market presence through outreach.

Qualifications

• Community Engagement and Outreach skills to build relationships with providers, organizations, and local partners.
• Strong Communication and Customer Service abilities to explain hospice services clearly and support patients, families, and referral sources.
• Understanding of Home Care or hospice/home health environments to discuss care options and coordinate with clinical teams.
• Experience working with diverse communities and the ability to communicate with empathy and cultural sensitivity.
• Organizational and time-management skills to plan visits, manage schedules, and document outreach activities accurately.
• Comfort presenting to groups, facilitating educational sessions, and representing the organization at community events.
• Preferred experience in hospice, palliative care, home health, or related healthcare or social services settings.
• High school diploma or equivalent required; post-secondary education in healthcare, social work, marketing, or a related field is beneficial.
• Valid driver’s license and reliable transportation for local travel in the Chicagoland, IL area.

Responsibilities

• Develop and maintain strategic relationships with hospitals and referral sources to promote hospice services.
• Educate patients, families, and providers about hospice eligibility and benefits.
• Coordinate outreach activities and community education programs to raise market presence.

Skills

Community engagement

Communication skills

Home care/hospice understanding

Empathy & cultural sensitivity

Organization & time management

Public speaking

Relationship-building

Driver's license

Education

High school diploma or equivalent

Post-secondary education beneficial

Job description

Join Our Mission to Bring Hospice Back to What It Should Be

Are you a compassionate and dedicated professional who believes every patient deserves dignity, comfort, and respect? Do you want to work for an organization where your voice matters, your contributions are valued, and your passion for caring for others is shared by your leadership team?

If so, we invite you to join us.

About Us

Founded just two years ago by experienced hospice nurses, our organization was built on a simple but powerful vision: to bring hospice care back to what it should be. We saw an opportunity to create a hospice focused on patients, families, and the dedicated professionals who care for them every day.

As a growing hospice organization, we are committed to delivering exceptional end-of-life care that honors the unique needs, wishes, and values of every patient and family we serve. Just as importantly, we are building a workplace culture where employees feel respected, supported, heard, and empowered to do their best work.

Our core values are reflected in the word RESPECT:

Responsibility

Supportive

Empathy

Celebrating

Together

These values guide everything we do, from the way we care for our patients to the way we support one another as a team.

We believe hospice care is about people first. That's why we're dedicated to creating an environment where team members can thrive, grow professionally, and make a meaningful difference in the lives of patients and families during life's most important journey.

What We Offer

• The opportunity to be part of a growing organization and help shape its future.
• A culture built by hospice professionals who understand the challenges and rewards of providing exceptional end-of-life care.
• Growth and development opportunities as we continue to expand.
• A supportive, respectful, and collaborative work environment.
• Competitive compensation and benefits.

Join a team that's building something different. Join a hospice founded on compassion, driven by purpose, and committed to bringing hospice back to what it should be.

Role Description

The Hospice Community Liaison serves as the primary representative of the hospice within assigned communities and referral sources. This position is responsible for developing and maintaining strategic relationships with hospitals, physicians, skilled nursing facilities, assisted living communities, home health agencies, and other healthcare professionals to promote awareness of hospice services and facilitate appropriate patient referrals. The Community Liaison educates patients, families, healthcare providers, and community partners regarding hospice eligibility, benefits, and services while supporting organizational growth and market presence.

In addition, the Hospice Community Liaison plays a vital role in connecting hospice services with the community through outreach initiatives, educational programs, and relationship-building activities. The position collaborates with patients, families, referral sources, and interdisciplinary team members to ensure timely access to hospice care and enhance the quality of end-of-life support provided to those served.

Qualifications

• Community Engagement and Community Outreach skills to build relationships with providers, organizations, and local partners.
• Strong Communication and Customer Service abilities to explain hospice services clearly and support patients, families, and referral sources.
• Understanding of Home Care or hospice/home health environments to discuss care options and coordinate with clinical teams.
• Experience working with diverse communities and the ability to communicate with empathy and cultural sensitivity.
• Organizational and time-management skills to plan visits, manage schedules, and document outreach activities accurately.
• Comfort presenting to groups, facilitating educational sessions, and representing the organization at community events.
• Preferred experience in hospice, palliative care, home health, or related healthcare or social services settings.
• High school diploma or equivalent required; post-secondary education in healthcare, social work, marketing, or a related field is beneficial.
• Valid driver’s license and reliable transportation for local travel in the Chicagoland, IL area.