Hospice Community Liaison

Three Oaks Hospice; Longview (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Three Oaks Hospice is seeking a Community Liaison to promote our hospice programs across designated communities and build strong referral networks. This role emphasizes listening, caring, and serving patients and families while meeting strategic referral targets.

The Community Liaison will travel extensively (80% of the time), establish relationships with physicians, hospitals, discharge planners, and other programs, and help enroll patients in timely hospice care.

Qualifications

• Bachelor’s degree preferred; experience may substitute for education.
• 1–2 years of hospice/palliative marketing experience preferred.
• Field-based role requiring 80% travel within territory.
• Ability to engage with physicians, hospitals, and referral sources.

Responsibilities

• Promote hospice programs and services per policy and procedures.
• Establish and maintain relationships with referral sources and healthcare professionals.
• Identify admissions in the community to enroll in hospice timely.
• Generate patient referrals and communicate with sources to optimize service delivery.
• Develop market assessments and marketing plans to meet budget projections.
• Represent the company positively in the community and at events.

Skills

Sales/Marketing skills

Communication skills

Healthcare knowledge

Education

Bachelor’s degree

Job description

Come join our team at Three Oaks Hospice and our sister companies—Agape Hospice Care, Sage Hospice, Primary and Palliative Care, Elevation Hospice of Colorado, Elevation Hospice, and Primary and Palliative Care of Utah. We are growing and looking for compassionate professionals who want to make a meaningful impact while building a rewarding career in hospice and palliative care.

Together, we share a unified mission to deliver best-in‑class care to patients and families. While each organization maintains its own identity and local culture, we operate as one connected network—using shared systems and support to create a smooth, consistent, and candidate‑friendly hiring experience.

Why Work For Us

We are committed to being an employer of choice, offering a supportive culture centered on patient care, clinical excellence, and employee success. If you’re looking for purpose, stability, and growth—this is the place to be. Join our team!

We are looking for a passionate Community Liaison to join our leading team of hospice care professionals and make a difference, by listening, caring, and serving.

POSITION SUMMARY:

The Community Liaison is responsible for promoting hospice program and services in accordance with established policies and procedures. Establishes and maintains relationships with physicians, medical professionals, hospitals, nursing facilities, discharge planners, and other programs that refer or potentially refer to hospice. Identifies admissions in the community within assigned territory or accounts to enroll in hospice in a timely manner.

Eseential Duties

• Generates patient referrals through new and existing referral sources.
• Provides regular and effective communication with referrals sources to ensure highest delivery of hospice service.
• Identifies opportunities for additional or improved services to address customer needs.
• Establishes and maintain ongoing relations to increase public community understanding of hospice program and improve relations with current and potential referral sources.
• Continuously conduct market assessments and develop/implement comprehensive marketing plans designed to meet budgetary projections.
• Builds and monitors community perceptions of the company’s quality and services.
• Participates in staff meetings, department meetings, team meetings, briefings, in-services, committees and other related activities as needed.
• Participates in evening/weekend call for admissions as required and in a competent and responsive manner.
• Maintains a high level of confidentiality at all times due to the access to sensitive information.
• Maintains regular, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid and HIPAA regulations and requirements.
• Always abides by all regulations, policies, procedures and standards.
• Performs other duties as assigned

Qualifications

• Bachelor’s degree in related field preferred. Additional experience may be substituted for educational requirement.
• Minimum one (1) years of sales/marketing experience in healthcare.
• One (1) to two (2) years’ experience in hospice/palliative marketing strongly preferred.
• Position is field based and requires 80% travel within assigned geographic area.
• Ability to market collaboratively and productively with customers, referral sources, and the community.
• Excellent written and verbal skills, computer literate.
• Strong organizational, people and problem-solving skills.
• Self-directed, with the ability to work with little supervision.
• Compliant with accepted professional standards and practices.
• Ability to perform in an interdisciplinary setting.
• Valid driver’s license and an automobile that is insured in accordance with state law and in good working order for regular out of office appointment activity.

This is not a comprehensive list of all job responsibilities; a full job description will be provided