Hospice Clinical Manager

Boston Medical Center; Texas; On-site; USD 84,000 - 143,000; Full time

Job summary

A leading healthcare provider in Texas seeks a Clinical Manager to oversee patient care delivery and manage human and fiscal resources. The role requires a strong focus on leadership, quality care, and service excellence, with substantial interaction with clinical staff and patients. Applicants should have significant clinical experience, relevant licensure, and a commitment to organizational values.

Benefits

Competitive salary

Generous paid time off

401 (a) and 403 (b) retirement savings plans

Comprehensive health, dental, and vision coverage

Free parking

Monthly MTA bus pass subsidy

Company subsidized onsite fitness and wellness center

Pre-paid tuition for professional development

Qualifications

• At least 5 years progressive clinical experience.
• RN or other relevant licensure in Maryland.
• Experience in a lead or supervisory role required.

Responsibilities

• Oversees clinical patient care delivery.
• Manages human resources and financial operations.
• Implements and ensures hospice service and after hours care.

Skills

Interpersonal skills

Analytical skills

Verbal communication

Education

Bachelor’s degree or equivalent

Master’s Degree in Nursing

Job description

Under limited supervision, manages the clinical patient care delivery of identified area(s) of responsibility. Manages, the human, fiscal and communication resources to facilitate coordination of care.

Education:
Bachelor’s degree or equivalent. Master’s Degree in Nursing, or related degree or the equivalent preferred.
Licensures/Certifications:
• RN or other relevant licensure in the state of Maryland.
Experience:
At least five (5) years progressive clinical experience, including at least two (2) years’ in a lead or supervisory role. Additional education may be substituted for some of the experience.
Skills:
• Substantial interpersonal and verbal communication skills required in order to provide effective leadership to assigned staff, maintain effective contacts with patients, families, physicians and community
• Analytical skills necessary to organize and oversee the work of others and to develop and administer sound policies, procedures, budgets and clinical practices.

Principal Duties and Responsibilities:
Strategic Planning
• Develops, implements, and ensures hospice service and after hours care for patients and families.
Financial Management
• Manages accounts payable issues.
• Processes payroll for assigned areas.
• Develops efficient staff plans with allocated resources.
• Maintains inventory and analyzes cost of supplies and services.
Human Resource functions
• Manages human resources within established productivity guidelines and the personnel budget.
• Facilitates training and development efforts.
• Maintains employee competencies.
• Monitors and reviews work performance of the staff.
• Interviews and selects personnel.
• Utilizes IT system to monitor productivity and performance of staff.
Service Excellence
• Monitors, investigates and responds to customer feedback, modifying office systems, processes and patient care as needed.
• Monitors and adjusts programs based on family satisfaction scores.
• Meets or exceeds patient statistical targets.
Quality Initiatives
• Oversees staff involvement in quality control and improvement efforts, general safety, and infection control procedures.
• Initiates, monitors, and evaluates performance for the team, as needed.
• Monitors trends, reviews and revises systems/processes as appropriate.
• Ensure standards of practices are met and incorporates compliance with regulatory laws.
Patient Care Management
• Manages the clinical practice of patient care including care planning.
• Participates in the development of patient care programs and/or expansion of services.
• Coordinates interdepartmental activities that have significant impact on patient care.
• Interprets hospice standards to clinical staff, other departments, physicians, patients and the community.
• Oversees completion/management of 485/486.
Communication and Coordination
• Responsible for coordination of after hour needs of patients and families.
• Communicates with all Clinical Managers to assess needs and schedule accordingly.
• Coordinates and oversees compliance of documentation management resources involving clinical/administrative staff, pharmacy and durable medical equipment

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$84,163.90 - $142,311.29

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

COVID-19 Vaccination

All applicants must be fully vaccinated against Covid-19 or obtain a GBMC approved medical or religious exemption prior to starting employment at GBMC Healthcare, to include Gilchrist and GBMC Health Partners.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

Situated in scenic Towson, GBMC represents more than just a hospital; it's a legacy of over 50 years in premier healthcare. Our beautiful suburban campus is home to a facility with over 250 beds, 23,000 admissions, and 52,000 emergency room visits each year.GBMC is currently seeking talented, compassionate employeesto support patients of the communities we serve. GBMC has also been named “best place to work!”

At GBMC Health Partners, we don't just provide comprehensive medical care – we build lasting relationships. When it comes to the care of our patients, for us, it's personal. Whether you’re a physician leading proactive health strategies, a nurse practitioner providing care, or a medical assistant ensuring seamless operations, your role here is pivotal.

At Gilchrist, we transcend traditional hospice care. Every individual's journey is unique, and we pride ourselves on being there, every step of the way. For over three decades, Gilchrist has stood as a pillar of compassion and dedication as Maryland's premier nonprofit provider for serious illness and end-of-life care. We are more than just a hospice; we are a life-affirming promise ensuring every moment is lived to its fullest.

Hospice of Washington County (HWC), situated in Hagerstown, MD, is the only licensed provider for hospice care within Washington County. Our team of committed professionals understands the importance of ensuring that every individual is able to LIVE their life to the fullest. The focus is on caring for the individual, not the cure. Hospice focuses on helping a person live; making the most of each minute, hour, day, week and month they may have during the final season of life. It is about allowing self-determined life closure; individuals remain the decisions makers of how they will spend their precious days, weeks, and months. Hospice focuses on quality of life, not quantity. We provide hospice care wherever the individual designates as their home. That can be in a private residence, nursing home, or assisted living facility. Hospice care is available to patients of any age, religion, race, or illness. Hospice care is covered under Medicare, Medicaid, most private insurance plans.

What We Offer:

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center"if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan