Hospice Clinical Liaison

OHE OHNH EMP LLC; Akron (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

CommuniCare Health Services’ Dignity Care Hospice is seeking a compassionate Patient Navigator / Navigator Liaison (LPN or RN) to guide patients and families through care planning and available resources.

You will collaborate with physicians, social workers, and care teams to develop individualized plans, support goals of care, and coordinate transitions while ensuring regulatory compliance and quality care.

Qualifications

• LPN or RN license is required.
• Minimum of 3 years of clinical nursing experience (home health, hospice, or skilled nursing preferred).
• Strong knowledge of advanced care planning and healthcare regulations.
• Excellent interpersonal and communication skills with patients and families.

Responsibilities

• Conduct comprehensive assessments of patients' medical, emotional, and social needs.
• Collaborate with physicians, social workers, and therapists to develop care plans.
• Assist with advanced care planning and goals of care, including end-of-life decisions.
• Serve as a liaison between patients, families, and providers to facilitate transitions.
• Educate and support patients on hospice and healthcare resources.
• Monitor progress and adjust care recommendations as appropriate.
• Maintain accurate documentation in compliance with regulations.
• Participate in quality improvement initiatives and best practices in navigation.

Skills

Interpersonal communication

Time management

Independent work

Team collaboration

Education

LPN or RN license

Tools

EHR systems

Job description

Job Address: 6000 Freedom Square Drive, Suite 380 Independence, OH 44131 Patient Navigator / Navigator Liaison (LPN or RN) Dignity Care Hospice - A Division of CommuniCare Health Services Service Area: Hospice office service area

At Dignity Care Hospice, part of CommuniCare's family of companies, we are committed to providing exceptional patient-centered care and support to patients and families during their life journey. We are seeking a compassionate Patient Navigator / Navigator Liaison to serve as a bridge between patients, families, and our internal healthcare system. The ideal candidate will possess a strong translatable clinical skill set, an ability to have excellent communication, and a dedication to guiding patients and families through care planning, treatment decisions, and available resources externally and internally.

Role Overview

A Navigator Liaison, often referred to as a patient navigator or clinical trials navigator, plays a vital role in supporting patients throughout their healthcare experience. This role ensures patients understand their conditions, treatment options, and available resources, while also facilitating communication between patients and healthcare providers to empower informed decision-making.

Key Responsibilities

• Conduct comprehensive assessments of patients to evaluate medical, emotional, and social needs.
• Collaborate with interdisciplinary teams (physicians, social workers, therapists, etc.) to develop individualized care plans.
• Assist patients and families with advanced care planning, including goals of care, treatment preferences, and end-of-life decisions.
• Serve as a liaison between patients, families, and providers to facilitate smooth care transitions.
• Educate and support patients and families on available hospice and healthcare resources.
• Monitor patient progress and adjust care recommendations as appropriate.
• Maintain accurate documentation of assessments, care plans, and interactions in compliance with regulations.
• Participate in quality improvement initiatives and help develop best practices in patient navigation.

Qualifications

• LPN or RN with a valid nursing license.
• Minimum of 3 years of clinical nursing experience (home health, hospice, or skilled nursing preferred).
• Strong knowledge of advanced care planning and healthcare regulations.
• Excellent interpersonal and communication skills with the ability to build rapport with patients and families.
• Ability to work both independently and collaboratively with interdisciplinary teams.
• Strong organizational and time-management skills.

Preferred Qualifications

• Experience with electronic health records (EHR) systems.
• RN licensure (preferred, but not required).

Work Environment

This position requires travel to various healthcare facilities and patient homes within the service area. Flexibility in work hours may be required to meet patient needs.

Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional person-centered care as a national leader in post-acute care for those that are chronically ill or have complex conditions. Our more than 150 skilled nursing, assisted living, and long-term care facilities deliver sophisticated and transformative care to nearly 16,000 residents and patients at any given time. CommuniCare employs more than 19,000 employees across six states (Ohio, Indiana, Maryland, Virginia, West Virginia and Pennsylvania). As a family owned and operated company, family and heart are woven into every aspect of our continuum of care. Our mission, to serve with pride, is evident and a quality residents, families and community partners have come to expect and trust. Dedicated to improving the lives of seniors, we put extraordinary service above all else. We continue to raise the bar and innovate wherever possible to deliver a higher quality of life for those far beyond our facilities. Because of this, our facilities are a better place for residents to live, patients to stay, employees to work and families to heal.