Hospice Clinical Intake LPN Case Mgmt PRN Weekends Sat / Sun

Northeast Georgia Health System; Gainesville (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated LPN to enhance patient care coordination within a collaborative team environment. This role involves managing schedules, performing chart audits, and ensuring compliance with healthcare regulations. The ideal candidate will possess strong clinical judgment, excellent communication skills, and a commitment to patient satisfaction. Join a supportive team that values your professional growth and offers opportunities to make a meaningful impact on patient care. If you are passionate about healthcare and eager to contribute to a positive patient experience, this position is perfect for you.

Qualifications

• Requires Georgia LPN Licensure and a High School Diploma or GED.
• Two years of healthcare experience is preferred.

Responsibilities

• Maintain the master schedule for clinical staff and arrange coverage.
• Collaborate with nursing staff to coordinate patient care.
• Document care in accordance with medical standards.

Skills

Customer Service

Clinical Judgment

Critical Thinking

Organizational Skills

HIPAA Compliance

Data Collection

Education

High School Diploma or GED

BLS Certification

Georgia LPN Licensure

Tools

Electronic Medical Record (EMR)

Job description

Job Category: Clinical Support

Work Shift/Schedule: Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Works collaboratively with the IDT members and Patient Care Managers (PCM) to provide coordination of patient care. Answer calls from patients and families. Ensure that calls are transferred to appropriate staff and patient/family needs are met. Performs chart audits under the direction of the Clinical Quality Performance Coordinator or Patient Care Manager in timely manner to ensure efficient and effective patient care. Coordination of the daily electronic scheduling and completion of audits in the HAA scheduler’s absence. Collaborate with primary nursing staff, PCM and other IDT members regarding continuous care and will make LPN assignments. Demonstrate good communication skills and clinical judgment with patients/family and staff. Will be responsible for accurately maintaining the master schedule for all clinical staff to adequately meet the needs of patient census as outlined in scheduling guidelines. Enter orders into the EMR within the framework of licensure requirements.

Minimum Job Qualifications

• Licensure or other certifications: Georgia LPN Licensure.

• Educational Requirements: High School Diploma or GED. Current BLS certification.

• Minimum Experience: Two (2) years of healthcare experience.

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: CHPLN.

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent customer service and interpersonal skills

• Strong clinical nursing judgment and critical thinking skills

• Ability to prioritize, organize and coordinate daily workload

• Ability to produce quality work with high degree of accuracy

• Ability to coordinate and schedule multiple assignments based on patient acuity

• HIPAA and regulatory compliance

• Strong computer knowledge and skill in documenting clinical care

• Ability to collect data and perform multiple audits to ensure compliance of regulations and guidelines

Essential Tasks and Responsibilities

• Responsible for accurately maintaining the master schedule for clinical staff. Arrange coverage for all clinical staffing needs. Update the clinical master schedule on a daily basis. Communicate effectively with clinical staff regarding scheduling for coverage of patient care needs. Communicate effectively with supervisor and provide updates of scheduling status daily. Maintain the webxchange on-call schedule for the afterhours operator for on-call purposes. Perform other related job duties or functions as requested or assigned.

• Supports a collaborative practice environment utilizing a team approach to ensure coordination of services and enhance continuity of patient care. Actively supports the Patient Care Manager. Provides nursing care to patients within the scope of his or her practice as a licensed LPN. Respond timely and politely to telephone calls and secure chat. Takes accurate messages and triage calls as appropriate. Follow up on calls as needed. Collaborate with Nursing team, Patient Care Supervisors and the Patient Care Manager to coordinate patient care. Provides documentation of care provided through charting in the electronic medical record.

• Actively supports a customer service oriented environment to continually enhance customer satisfaction. Perform phone surveys to admitted patients within the first 2 weeks of admission and then randomly throughout the admission, ensure patient and family satisfaction with hospice services and report any dissatisfaction to the Patient Care Manager immediately. Be a source of reference along with the staff education supervisor to answer questions regarding patient care for the LPN/Aide staff. Assist with the collection of data from various sources to enhance clinical decisions for the implementation of the interventions identified in the plan of care and evaluates response to interventions in relation to expected outcomes.

• Documents care in accordance with medical documentation standards and in accordance with agency policy, standards and timelines. Complete patient charting in accordance with the organization's policy and procedure and within specified timeframes 100% of the time. Charts concisely and legibly. Does not utilize unacceptable abbreviations. Document in a manner that facilitates the determination of expected outcomes and plan of care, including intervention and response to interventions.

• Collaborates and communicates with the patient/family, Primary Nurse, Patient Care Manager, Physician, Referral Source, and Hospice Interdisciplinary Team to ensure optimal coordination of care for each patient/family. Acknowledge and honor the patient, caregivers, and significant others as vital members of the health care team. Communicates accordingly in assessing and establishing their needs and goals. Delivers care in a manner that preserves and protects patient autonomy, dignity and rights.

• Considers factors relating to safety, effectiveness, performance improvement and cost in planning and delivering patient care. Participate in peer review and other Quality Assessment/Performance Improvement activities as directed. Document and process all variances, medication errors, adverse drug reactions and infection surveillance in accordance with agency policy and procedure.

• Maintains responsibility for communication and professional development and growth. Attends interdisciplinary team meetings, staff meetings and educational programs when indicated or obtains information through review of minutes, handout materials, video/audio tape of sessions.

• Maintains patient confidentiality.

• Performs other duties as assigned. Willingly accepts assignments to special projects.

Physical Demands

• Weight Lifted: Up to 30 lbs, Frequently 31-65% of time

• Weight Carried: Up to 30 lbs, Frequently 31-65% of time

• Vision: Moderate, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Frequently 31-65%

• Standing/Walking: Frequently 31-65%

• Pushing/Pulling: Frequently 31-65%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.