Hospice Clinical Care Coordinator

IHA; Columbus (OH); On-site; USD 52,000 - 78,000; Full time

Job summary

IHA is seeking a Home Care / Hospice Coordinator to serve as a key liaison between acute care and post-acute home care and hospice services. You will ensure smooth, timely, and compassionate transitions for patients and families while building strong relationships with hospital staff and community providers.

This role requires clinical experience, collaboration, education, and patient advocacy, with a focus on referral growth and service excellence.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of experience in acute care, care coordination, customer service, sales/marketing, or a related role.
• Excellent verbal and written communication skills.
• Valid driver’s license and reliable transportation.

Responsibilities

• Serve as the primary point of contact for hospital case managers, discharge planners, physicians, and care teams regarding home care and hospice services.
• Facilitate and coordinate referrals from the acute care setting to home care or hospice.
• Educate hospital staff, physicians, patients, and families on available services and care options.
• Conduct initial assessments of home care needs and document care plans in compliance with policy.
• Obtain physician orders and coordinate timely initiation of services.
• Gather, review, and transmit clinical documentation to agency intake.
• Communicate insurance coverage details and explain financial responsibility to patients and families.
• Maintain ongoing communication with physicians, intake teams, families, and care partners.
• Participate in quality improvement initiatives and support new program development.
• Build and maintain referral relationships through hospital rounding and provider visits.
• Meet established referral or sales performance expectations.
• Uphold confidentiality, compliance standards, and organizational values at all times.

Skills

Communication skills

Clinical coordination

Customer service

Sales/marketing collaboration

Education

Bachelor’s degree or equivalent

Job description

Employment Type

Full time

Description

Home Care / Hospice Coordinator

Make a Meaningful Impact in Patient Care Transitions

We are seeking a Home Care / Hospice Coordinator to serve as a key liaison between the acute care setting and post‑acute home care and hospice services. In this role, you will help ensure smooth, timely, and compassionate transitions for patients and families while building strong relationships with hospital staff and community providers.

This is an excellent opportunity for a clinically experienced professional who enjoys collaboration, education, and patient advocacy—while also contributing to referral growth and service excellence.

Previous experience in hospice will be critical to being successful in this position.

What You’ll Do

• Serve as the primary point of contact for hospital case managers, discharge planners, physicians, and care teams regarding home care and hospice services
• Facilitate and coordinate referrals from the acute care setting to home care or hospice
• Educate hospital staff, physicians, patients, and families on available services and care options
• Conduct initial assessments of home care needs and document care plans in compliance with policy
• Obtain physician orders and coordinate timely initiation of services
• Gather, review, and transmit clinical documentation to agency intake
• Communicate insurance coverage details and explain financial responsibility to patients and families
• Maintain ongoing communication with physicians, intake teams, families, and care partners
• Participate in quality improvement initiatives and support new program development
• Build and maintain referral relationships through hospital rounding and provider visits
• Meet established referral or sales performance expectations
• Uphold confidentiality, compliance standards, and organizational values at all times

What We’re Looking For

Required Qualifications

• Bachelor’s degree or equivalent experience
• Minimum of 2 years of experience in acute care, care coordination, customer service, sales/marketing, or a related role
• Excellent verbal and written communication skills
• Valid driver’s license and reliable transportation

Preferred Qualifications

• Previous Hospice Experience will be critical to being successful in this role.
• Graduate of an approved clinical education program
• Current clinical license in the state of employment
• Experience with discharge planning, case management, or post‑acute care services

Why Join Us

• Meaningful, patient‑centered work supporting safe and effective care transitions
• Collaborative environment with physicians, nurses, and interdisciplinary teams
• Opportunity to influence quality outcomes and community‑based care delivery
• Professional growth through education, mentoring, and program development
• Supportive mission‑driven organization committed to ethics, quality, and service excellence

Work Environment & Expectations

• Combination of hospital‑based presence and community/provider travel
• Fast‑paced role requiring organization, adaptability, and strong clinical judgment
• Physical activity includes walking hospital units and occasional lifting or positioning

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.