Hospice Admissions Liaison - Hospice Homecare

McLeod Health; Florence (SC); On-site; USD 52,000 - 78,000; Full time

Job summary

McLeod Hospice Homecare in Florence, SC seeks a compassionate Hospice Admissions Liaison to guide patients and families through hospice referrals and admissions. The role coordinates the process from referral to enrollment with strong customer service and advocacy.

The position emphasizes collaboration with referral sources and interdisciplinary teams, ensuring compliant, smooth transitions into hospice care while upholding McLeod Health's service standards and values.

Qualifications

• Experience in healthcare admissions or liaison roles preferred.
• Strong communication and interpersonal skills to discuss end-of-life care.
• Excellent organization and attention to detail; able to work with interdisciplinary teams.
• Valid driver's license and reliable transportation for field work.

Responsibilities

• Receive and process hospice referrals from hospitals, physicians, SNFs, and community sources.
• Meet with patients and families, in person or virtually, to explain hospice services and eligibility.
• Provide emotional support to families making end-of-life care decisions.
• Facilitate hospice enrollment and election processes, including required consents and documentation.
• Complete and submit admission paperwork accurately and efficiently.
• Communicate admission details with the clinical team to ensure timely start of services.
• Coordinate with intake, scheduling, and leadership teams to support transitions into care.
• Identify and escalate clinical concerns to licensed staff.
• Serve as liaison to acute care facilities and hospitals.

Skills

Healthcare admissions

Communication

Organization

Independent work

Driver's license

Education

Bachelor's degree preferred

Associate degree with relevant experience

Job description

McLeod Hospice Homecare | Florence, SC

Are you compassionate, relationship-driven, and passionate about helping patients and families navigate healthcare decisions during life's most challenging moments? McLeod Hospice is seeking a dedicated

Job Description

Hospice Admissions Liaison

McLeod Hospice Homecare | Florence, SC

Are you compassionate, relationship-driven, and passionate about helping patients and families navigate healthcare decisions during life's most challenging moments? McLeod Hospice is seeking a dedicated Hospice Admissions Liaison to serve as a key resource for patients, families, referral partners, and healthcare providers throughout the hospice admissions process.

Position Summary

The Hospice Admissions Liaison serves as the primary point of contact for hospice referrals and admissions, providing education, guidance, and support to patients and families considering hospice services. This role coordinates the admission process from referral through enrollment, ensuring a seamless transition into hospice care while maintaining exceptional customer service and fostering strong relationships with referral sources.

The successful candidate will exemplify McLeod Health's Service Excellence Standards and Core Values while serving as an advocate for patients and families during an important healthcare journey.

Key Responsibilities

• Receive and process hospice referrals from hospitals, physicians, skilled nursing facilities, and community sources.
• Meet with patients and families, either in person or virtually, to explain hospice philosophy, services, eligibility requirements, and plans of care in a compassionate and understandable manner.
• Provide emotional support and answer questions to assist families in making informed end-of-life care decisions.
• Facilitate hospice enrollment and election processes, including obtaining required consents, signatures, and documentation.
• Complete and submit admission paperwork accurately and efficiently.
• Communicate admission details promptly with the interdisciplinary clinical team to ensure timely initiation of hospice services.
• Coordinate with intake, scheduling, and clinical leadership teams to support smooth transitions into care.
• Identify and elevate clinical concerns appropriately to licensed clinical staff.
• Serve as the hospice admissions liaison to acute care facilities, including hospitals, emergency departments, and inpatient units.
• Build and maintain strong professional relationships with case managers, social workers, discharge planners, physicians, and other referral partners.
• Educate referral sources on hospice services, eligibility criteria, and admission processes.
• Ensure compliance with federal, state, and organizational hospice regulations, policies, and standards.
• Participate in quality improvement initiatives, audits, and performance improvement activities related to admissions and referral management.

Work Schedule:

• 80 hours bi-weekly
• Day Shift
• Rotating weekend coverage required
• 8:00AM - 5:00PM

Qualifications:

Experience & Training

• Experience in healthcare admissions, patient access, care coordination, social services, healthcare sales, or liaison-related roles preferred.
• Strong communication and interpersonal skills with the ability to discuss end-of-life care sensitively and professionally.
• Excellent organizational skills and attention to detail.
• Ability to work independently while collaborating effectively with interdisciplinary healthcare teams.
• Valid driver's license and reliable transportation for field-based responsibilities.
• Current South Carolina driver's license and automobile insurance as required by law.

Education

• Bachelor's degree in a related field preferred.
• Associate degree with relevant experience may be considered in lieu of a bachelor's degree.

Why McLeod Health?

At McLeod Health, you'll have the opportunity to make a meaningful difference in the lives of patients and families while working alongside a compassionate team dedicated to providing exceptional hospice care. Join an organization committed to excellence, integrity, and compassionate service.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

We are an equal opportunity employer.