Hospice Account Liaison

Arc Hospice & Palliative Care Internal Careers; Arlington (TX); On-site; USD 68,000 - 83,000; Full time

Job summary

Arc Hospice & Palliative Care in Dallas County seeks an Account Liaison to build and nurture referral partnerships and educate providers and communities about hospice services. The role focuses on nursing homes and facilities, delivering compassionate outreach, timely communication with clinical teams, and partnership opportunities to expand access to care.

Base compensation is transparent and equity-driven, with starting pay set at $75,000 per year, depending on experience and location, and

Qualifications

• Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to educate diverse audiences about hospice services with clarity and empathy.
• Highly organized, self-directed, and goal-oriented.
• Proficient with Microsoft Office and electronic medical record systems.
• Valid driver’s license and reliable transportation required.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.

Responsibilities

• Represent Arc Hospice & Palliative Care in the community with professionalism and compassion.
• Develop and maintain strong relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners.
• Meet with patients and families to review hospice philosophy, explain services, answer questions, and obtain signed consents for care.
• Educate healthcare providers and community members on hospice and palliative care services.
• Conduct in-services, presentations, and community outreach events to raise awareness.
• Support referral generation and facilitate timely communication with the intake and clinical teams.
• Identify opportunities for partnership or collaboration to enhance access to care.
• Track outreach activities and maintain accurate records in accordance with company documentation standards.
• Maintain awareness of competitor activity and market trends in the assigned territory.
• Participate in team meetings and contribute to ongoing strategy and planning discussions.
• Support the company’s mission to deliver high-quality, person-centered care.
• Maintain confidentiality and adhere to all HIPAA regulations.
• Perform other duties as assigned.

Skills

Healthcare sales

Relationship-building

Communication skills

EMR systems

Microsoft Office

Driver's license

Tools

Microsoft Office

Job description

Continue your journey with Arc Hospice & Palliative Care.

Whether you’re looking for a new challenge, ready to grow in a different direction, or hoping to serve in a new setting, we’re here to support you.We believe your arc matters too. This internal opportunity is a chance to deepen your impact while staying rooted in the mission that brought you here.

This role supports our Hand in Hand hospice program, a part of Arc Hospice & Palliative Care family, and is dedicated to compassionate, community-rooted end-of-life care. As an Account Liaison, you’ll represent Arc Hospice & Palliative Care with purpose and compassion, building trusted relationships with referral partners, supporting families, and expanding access to care in across Dallas County with focus on Nursing Homes and other facilities. Every life follows a unique arc and your outreach helps ensure each one is met with comfort, dignity, and respect.

Overview

The Account Liaison is responsible for building and maintaining relationships with referral sources to promote awareness of Arc Hospice & Palliative Care services. This field-based role generates new business opportunities, supports referral conversion, and serves as a key representative of Arc within the community. The Liaison collaborates closely with operational and clinical leaders to ensure alignment between referral needs and service capabilities. This is a performance-driven role focused on consistent outreach, education, and engagement across the assigned territory.

Key Responsibilities

• Represent Arc Hospice & Palliative Care in the community with professionalism and compassion.
• Develop and maintain strong relationships with physicians, hospitals, nursing homes, assisted living facilities, senior communities, and other referral partners.
• Meet with patients and families to review hospice philosophy, explain services, answer questions, and obtain signed consents for care.
• Educate healthcare providers and community members on hospice and palliative care services.
• Conduct in-services, presentations, and community outreach events to raise awareness.
• Support referral generation and facilitate timely communication with the intake and clinical teams.
• Identify opportunities for partnership or collaboration to enhance access to care.
• Track outreach activities and maintain accurate records in accordance with company documentation standards.
• Maintain awareness of competitor activity and market trends in the assigned territory.
• Participate in team meetings and contribute to ongoing strategy and planning discussions.
• Support the company’s mission to deliver high-quality, person-centered care.
• Maintain confidentiality and adhere to all HIPAA regulations.
• Perform other duties as assigned.

Qualifications

• Minimum of two (2) years of experience in healthcare sales, business development, or marketing; hospice or home health experience strongly preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to educate diverse audiences about hospice services with clarity and empathy.
• Highly organized, self-directed, and goal-oriented.
• Proficient with Microsoft Office and electronic medical record systems.
• Valid driver’s license and reliable transportation required.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.
• Demonstrates a strong commitment to delivering high-quality, person-centered care that reflects Arc Hospice & Palliative Care’s mission, values, and standards of dignity, respect, compassion, and integrity.

The starting compensation for this position is shown below. Arc Hospice & Palliative Care is committed to transparency and equity in all compensation practices. The rate displayed reflects the starting hourly or salaried pay for the role and does not represent a range.

Final pay is determined based on factors such as experience, qualifications, location, and business needs at the time of hire. Some roles may be eligible for additional compensation components consistent with Arc Hospice & Palliative Care practices.

Compensation

$75,000 - $75,000 USD

We’re grateful for the compassion, dedication, and purpose you bring every day.Thank you for considering your next step within Arc Hospice & Palliative Care.