Hospice Account Executive

St. Croix Hospice; Fort Atkinson (WI); On-site; USD 60,000 - 90,000; Full time

Job summary

St. Croix Hospice is seeking a Care Transition Coordinator/Account Executive - Hospitals to develop and maintain referrals from hospitals and communities. You will educate on hospice care, assist intake for timely referrals, and collaborate with clinical partners to drive patient referrals and growth.

You will coordinate marketing initiatives, monitor volumes, and support budgeting while building strong relationships with referral sources and care teams.

Qualifications

• 3+ years of proven success in a sales role, preferably hospice, medical device, or pharmaceutical sales.
• Demonstrates strong communications, negotiation and public relations skills.
• Ability to position services with tact and professionalism.
• Autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.

Responsibilities

• Meet admission and call volume targets.
• Coordinate daily sales and marketing operations including marketing initiatives.
• Build and monitor perceptions of St. Croix Hospice as a high-quality provider.
• Collaborate with clinical partners to drive patient referrals and business growth.
• Document all sales activity in the CRM per organizational requirements.
• Employ marketing and promotional initiatives to achieve budgeted sales volume projections.
• Maintain knowledge of markets, government agencies, payer groups, referral sources, and competitors.
• Enhance communication among patients, family, caregiver, facility, physician team, and hospice vendors.

Skills

Sales experience

Negotiation

Public relations

Communication

Autonomy

Organization

Assertiveness

Flexibility

Education

Associate’s degree in Marketing, Business Administration, Healthcare or related field

Tools

CRM

Job description

Job Details: Job Location: Fort Atkinson, WI 53538, Position Type: Full Time, Work Where You Matter! At St. Croix Hospice we guide patients and families through the end-of-life journey. Through compassionate care, we focus on our patient’s quality of life, empowering them to make the most of their time with dignity, comfort and respect. If you are ready to be part of an extraordinary team of caregivers, then come work where you matter.

Care Transition Coordinator/Account Executive - Hospitals

Position Overview

Responsible for developing and maintaining a positive relationship with referral sources as well as designated communities, and for providing education on topics pertaining to hospice care. In this role, the primary focus will be in the hospitals. Also, responsible for assisting intake as needed to ensure timely and accurate referral coordination.

Essential Functions and Skills

• Meet admission and call volume targets.
• Coordinates daily sales and marketing operations including implementation of marketing initiatives.
• Build and monitor customer perceptions of St. Croix Hospice as a high-quality provider of services.
• Collaborate closely with clinical partners to develop and execute strategies that drive patient referrals and business growth.
• Document all sales activity in the CRM per organizational requirements.
• Employs marketing and promotional initiatives to achieve budgetary sales volume projections.
• Maintains comprehensive working knowledge of markets including government agencies, major payer groups, key referral sources, and competitor’s market positioning.
• Enhances flow of communication between patients, family, caregiver, facility, physician team, and any other hospice support vendors.
• Provides patient, family, and caregiver with education on hospice and encourages informed decision making.
• Assists the Director of Patient Services/Regional Director in establishing organization volume projections in the annual budget and in establishing allocations for the marketing department.
• Monitors allocation of resources according to budgetary limitations.
• Continuously conducts market assessments and assists in developing a comprehensive marketing plan designed to meet budgetary volume projections.
• Assist with coordinating and scheduling marketing events, vendor fairs, and exhibits within various territories.
• Assists with ongoing training and support of Care Transition Team. Participate in mentoring and shadowing of Care Transition Coordinators to assist in territory management.
• Assists in orienting all new staff members of the marketing team.
• Provides leadership in strategic planning including identifying opportunities for additional or improved services to address customer needs.
• Maintains comprehensive working knowledge in the field of marketing and shares information with appropriate organization personnel.
• Maintains comprehensive working knowledge of community resources and assists customers in accessing community resources should services not be provided.
• Monitors and reports cost effectiveness of marketing efforts.
• Performs other duties as assigned.

Qualifications: Requirements/Qualifications

• Associate’s degrees in marketing, Business Administration, Healthcare, or related field preferred.
• 3+ years of proven success in a sales role, preferably within hospice, medical device, or pharmaceutical sales.
• Ability to position services to, and deal tactfully with, customers and clients
• Demonstrates good communications skills, negotiation skills, and public relations skills.
• Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.
• Ability to pass DHS background study.

Physical Requirements & Working Conditions

The physical requirements described are representative of those that must be met to successfully perform the essential responsibilities of this position. Reasonable accommodation may be made.

• Pushing/Pulling and Lifting/carrying up to 10 pounds.