Homewood Suites Lake Mary - Front Desk Agent

Aimbridge-Hospitality; Florida; On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Life Insurance

Paid Time Off

Employee Assistance Program

401k Plan

Job summary

Homewood Suites Lake Mary is seeking a Front Desk Agent under Aimbridge Hospitality. You will warmly greet guests, manage check-ins and check-outs, and handle reservations to ensure a smooth arrival and departure experience.

The role requires a high school diploma and familiarity with hotel management software and Microsoft Office. A friendly, proactive attitude and on-site availability are essential for success.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Deliver outstanding guest service and handle check-ins/check-outs with a smile.
• Communicate clearly with guests and team members to keep operations flowing smoothly.
• Think quickly to resolve guest issues and ensure a positive experience.
• Juggle reservations, check-ins, check-outs, and financial details with organization.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Homewood Suites Lake Mary - Front Desk Agent Aimbridge Hospitality

Address 755 Currency Circle, Lake Mary, FL, 32746, US

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.


• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.


• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.


• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.


• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details


• Medical, Dental, and Vision Coverage


• Short-Term and Long-Term Disability Income


• Term Life and AD&D Insurance


• Paid Time Off


• Employee Assistance Program


• 401k Retirement Plan

PROPERTY INFORMATION:
Located just off I‑4, Homewood Suites Lake Mary provides a relaxed, extended‑stay workplace 20 minutes from downtown Orlando. The hotel offers easy access to the Lake Mary Events Center, Central Florida Zoo, TopGolf, and major theme parks including Disney and Universal. Team members support amenities such as in‑suite kitchens, complimentary breakfast, free Wi‑Fi, and a weekly evening social. It’s a balanced, suburban environment ideal for staff who enjoy serving both business and family travelers.

Homewood Suites Lake Mary - Front Desk Agent Aimbridge Hospitality