Homewood Suites Columbia SC - Front Desk Agent

Aimbridge Hospitality; Columbia (SC); On-site; USD 28,000 - 35,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Agent in Columbia, SC. This role focuses on delivering exceptional guest service, managing reservations, and ensuring a welcoming experience. Ideal candidates will possess a high school diploma and have a passion for customer service. Enjoy benefits like medical insurance, paid time off, and a supportive work environment.

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

Employee Assistance Program

Short-term and Long-term Disability Insurance

Term Life and AD&D Insurance

Retirement plan (401k)

Daily Pay option

Qualifications

• Hotel or customer service experience preferred.

Responsibilities

• Manage guest interactions, reservations, check-ins, and check-outs.
• Resolve guest concerns efficiently.

Skills

Customer Service

Communication

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Homewood Suites Columbia SC - Front Desk Agent

Join us as a Front Desk Agent at Aimbridge Hospitality and be the face of exceptional guest service at our hotel. This role involves managing guest interactions, reservations, check-ins, and check-outs, ensuring a seamless and welcoming experience for all guests.

Key Responsibilities:

• Provide outstanding customer service with a friendly and professional demeanor.
• Communicate effectively with guests and team members, addressing inquiries and issues promptly.
• Resolve guest concerns efficiently and evaluate alternative solutions.
• Handle multiple tasks such as reservations, check-ins, and check-outs simultaneously.
• Understand and work with financial information, performing basic arithmetic as needed.

Qualifications:

• High school diploma or equivalent; hotel or customer service experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Benefits:

• Medical, Dental, and Vision insurance
• Paid Time Off and Employee Assistance Program
• Short-term and Long-term Disability Insurance
• Term Life and AD&D Insurance
• Retirement plan (401k)
• Daily Pay option available

About Our Property: Located near downtown Columbia, our extended stay hotel offers amenities like a fitness center, in-suite kitchens, free breakfast, and evening socials. Join a supportive team where growth and success are celebrated.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Industry: Hospitality